Product Designer, AI Voice Agents

Want to know more about the team? Design at Aircall

What will this role do? We are looking for a proactive and creative problem solver to join our team as a Product Designer. You will work on our AI voice and messaging agent products and design intuitive setup experiences that anyone can use to build high quality AI agents. If you want to contribute to establishing AI agent setup best practices, get mentored by a staff level designer, and love staying on top of the latest AI tools and experiences, this is the right role for you.

Key Responsibilities:

• Design intuitive setup and configuration experiences for Aircall's AI voice and messaging agents
• Partner closely with a Staff-level designer and cross-functional teams - including engineers and PMs - to execute on roadmap projects such as AI voice agent evaluation, frameworks, and AI Actions (e.g., booking, refunds)
• Monitor and give feedback on proof-of-concepts being spun up across the team, bringing strong design instincts and a fast feedback loop to a high-tempo build environment
• Contribute to navigation improvements and self-service experiences that help customers configure and get the most out of Aircall's AI products
• Share inspiration and learnings from AI tools you're experimenting with, and actively push the design team forward in how AI is used in the design process
• Collaborate proactively across design, engineering, and product
• Learn and build within Aircall's design system, taking on ownership of AI agent experiences

Qualifications:

• We value people who are collaborative and customer-centric. Even better, the ones who know how to work hard and have fun at the same time.
• Not afraid to speak up if the user experience doesn't look quite right, no matter how big or small
• Testing out the latest AI tools and has integrated AI in their design workflows and habits
• Enjoys partnering with engineers and PMs, especially in person
• 1-3+ years of design experience with an emphasis on at least 1 year of full-time experience in-house at a company building product
• Professional proficiency in English - written and verbal
• Technical acumen is a plus