Product & Demo Equipment Administrator

ETC, a global leader in entertainment and architectural lighting, rigging, and control solutions, is seeking a Product & Demo Equipment Administrator to join our Marketing team in London.

In this role, you'll spend much of your time working hands-on with ETC products, preparing, testing, configuring, inspecting, and coordinating equipment for demonstrations, training events, and customer use. Supporting this work is a strong administrative component, including inventory management, record keeping, logistics coordination, and equipment tracking. We're looking for someone who enjoys working directly with technology while also maintaining the organization and processes needed to support a busy product demonstration program.

Success in this position requires exceptional organization, attention to detail, and a genuine interest in ETC technology and its real-world applications. Candidates with existing knowledge of ETC product lines, entertainment technology, or related industry equipment will be especially well positioned to succeed.

Responsibilities include coordinating demo equipment, maintaining accurate inventory records, preparing and testing products, and supporting sales, training, and customer-facing activities. This role offers a unique blend of administrative coordination and hands-on technical work, making it ideal for someone who enjoys both managing details and working directly with equipment.

Representative Responsibilities

Demo Equipment coordination & control

Manage all incoming demo and loan requests across UK and assigned territories

Schedule, allocate, and track demo equipment using internal systems (e.g. Current RMS / SAP)

Ensure availability of equipment aligned with sales and training needs

Monitor loan durations and proactively chase overdue equipment

Maintain accurate records of all demo movements, usage, and location

Prepare and test all equipment to the highest of presentation and safety standards, creating a positive customer experience of the product and the company

Check all equipment on return for damage, missing parts etc.

Coordinate basic maintenance, repairs, or replacements as needed

Work with technical teams to resolve faults or configuration requirements

Maintain accurate inventory records for all demo and training equipment

Support cycle counts and investigations of discrepancies

Monitor condition, utilisation, and lifecycle of demo stock

Produce reports on equipment usage, idle stock, and losses/damage

Act as a key point of contact for demo-related queries

Resolve issues relating to equipment availability, delivery, or returns

Maintain clear and proactive communication with Sales Team, Management and Customers

Shipment coordination

Generate all required shipping documentation (packing slips, acknowledgements)

Coordinate with internal logistics teams

Ensure timely delivery for demos, events, and training sessions

Sales, Training & Event support

Support internal and external demos, customer visits, and sales events

Provides meeting services assistance as requested including greeting Trainees and building tours

Coordinate equipment for training sessions, trade shows, and roadshows working under the direction of the Marketing Events team

Completes other duties as assigned

Minimum Requirements

DipHE or 3-4 years of increasingly responsible positions in technical role

Experience in a team environment

Knowledge of ETC product or industry related equipment

Knowledge of business systems (SAP, Current RMS, etc.) desired

Ability to handle confidential, proprietary information in a professional manner

Ability to interact with other employees, work as a team

Excellent communications and interpersonal skills

Proven ability to work independently

Ability to read and understand written and verbal instructions

Ability to read, speak, and understand English

Ability to use Microsoft Word, Excel, Outlook, Power Point, etc.

Ability to type documents/reports and create presentation materials

Able to project a friendly and professional demeanor

Able to work well under pressure

Proven ability to multitask

Excellent organizational skills and attention to detail

Analytical skills, ability to understand relationship between transactions

Ability to lift according to Health and Safety guidelines