Join ETC's R&D Rigging team and help ensure the quality and reliability of innovative rigging products used in venues around the world. As a Product Assurance Specialist, you'll perform product testing, identify and track defects, support product development efforts, and collaborate with engineers to deliver high-quality solutions. This role is ideal for someone with a technical background, strong troubleshooting skills, and an interest in theatrical systems and stage rigging. Knowledge of the entertainment industry and how technical products are used in live performance environments is a plus.
ETC is proud to be 100% employee owned that offers an Employee Stock Ownership Plan (ESOP), generous paid time off and the opportunity to work with great people in a fun environment!
Please contact Tracy Haggerty at Tracy.Haggerty@etcconnect.com or 608.824.5342 if you have questions about the position or application process
Representative Responsibilities:
- Gain knowledge on a specific product(s) within a product family
- Develop Product Assurance Plans for a specific product(s)
- Analyzes test cases and provides regular progress reports
- Support the product development and maintenance release process through validation testing to assure the quality of the product
- Execute test scenarios to uncover product design defects
- Report product defects via defect tracking database, following defects to resolution
- Acquire and maintain test equipment
- Provide technical support to internal and external customers
- Perform assigned project tasks under the supervision of more senior-level Product Assurance Specialist
- Participates in the ISO on the job training
- With assistance provide task completion time estimates
- Become familiar with tools and applications utilized within R&D
- Become familiar with a specific Product family within R&D
- Learn department and corporate policies, procedures and plans
- Schedule and attend identified training classes
- Performs other duties as assigned
- Completes special projects and assignments in a positive and timely manner
Minimum Qualifications:
- Technical Diploma or Associates Degree in Electronics with 0 - 3 years of job related experience or 4 years of comparable job experience
- Experience in a team environment
- Demonstrates basic written/verbal skills
- Listens/gives constructive feedback
- Good group interaction skills
- Participates as a team member, works effectively in a team environment
- Ability to follow directions and project plans
- Grasps technical concepts and asks for clarification and direction when needed
- Demonstrates basic troubleshooting skills
- Ability to execute pre-written Product Assurance programs for a given Product
- Understands and applies best practices for Product Assurance
- Ability to safely lift and carry materials weighing up to 50 pounds