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Product Application Specialist

Connexion Systems + Engineering

Providence, RI

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JOB DETAILS
SALARY
$65,000–$75,000 Per Year
SKILLS
Bid Packages, Business Support, Communication Skills, Copying Machines, Customer Relations, Customer Relationship Management (CRM), Customer Relationship Management (CRM) Systems, Customer Support/Service, Database Administration, Datasheets, Develop and Maintain Customers, Electrical Engineering, Email Campaign, Email Promotions, Equipment Maintenance/Repair, Field Sales, Finance, Forecasting, Frequently Asked Questions (FAQ), Inside Sales, International Sales, Interpersonal Skills, Laptop PC, Manufacturing, Market Tracking, Marketing, Microsoft Office, Multitasking, Office Equipment, Order Processing, Organizational Skills, Photocopy, Pricing, Product Demonstration, Product Documentation, Remote Team Management, Request for Information (RFI), Sales, Sales Management, Sales Operations, Sales Pipeline, Sales Qualification, Sales Support, Salesforce.com, Smartphones, System Test, Technical Support, Test & Measurement Equipment, Time Management, Trade Shows, Trend Analysis, Website Conversion, Willing to Travel
LOCATION
Providence, RI
POSTED
8 days ago
Job Title: Product Specialist – Inside Sales
Pay Rate: $65k-75k
Location: Providence, RI (Hybrid - Onsite 3-4 days a week) 

Position Summary / Objective
The Product Specialist – Inside Sales supports the technical support business by handling day-to-day sales activities, customer inquiries, and inside sales functions. This role focuses on lead qualification, quote generation, order support, and customer engagement while providing foundational product knowledge to assist the external sales organization. It is a junior-level position designed to strengthen customer responsiveness and ensure smooth sales operations.

Duties and Responsibilities
  • Serve as a primary internal point of contact for incoming customer inquiries, requests for information, and product questions.
  • Prepare and deliver accurate and timely quotations, including configuration guidance and pricing support.
  • Manage day-to-day inside sales activities, including lead follow-up, customer communication, and CRM updates.
  • Provide technical support with escalation of more complex inquires to engineering or senior sales staff.
  • Qualify inbound leads and route opportunities to the sales manager or manufacturer representatives as appropriate.
  • Support external sales efforts by preparing documentation, coordinating product demos, and assisting with proposal packages.
  • Maintain CRM database integrity—including opportunity details, contact information, and forecast updates.
  • Assist in processing orders by coordinating with operations, customer service, and finance to ensure accuracy and on-time fulfillment.
  • Track and follow up on open quotes to improve conversion rates and maintain visibility into pipeline status.
  • Support marketing initiatives including email campaigns, promotional activities, and trade show preparation.
  • Coordinate with the repair team to provide RMA’s and status of repairs to customers.
  • Provide basic technical product information and escalate more complex inquiries to engineering or senior sales staff.
  • Monitor market activity and share feedback from customers to help identify trends and opportunities.
  • Maintain product demo equipment check-in/check-out records.
  • Assist in developing customer-facing materials (datasheets, presentations, FAQs, etc.).
  • Coordinate with international sales teams when required to answer basic technical questions or prepare quotes.
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Supervisory Responsibilities
This position has no supervisory responsibilities.

Required Education and Experience
  • Associate degree or equivalent experience required; bachelor’s degree in engineering, business, or related field preferred.
  • 1–3 years of inside sales, customer service, technical support, or sales support experience (preferably with technical or industrial products).
  • Strong technical aptitude and willingness to learn data acquisition product lines.
  • Proficient in CRM systems and Microsoft Office Suite.
  • Strong communication, interpersonal, and organizational skills.
  • Ability to manage multiple priorities in a fast-paced environment.

Preferred Skills, Experience, and Certifications
  • Experience with data acquisition systems or similar test & measurement equipment.
  • Prior exposure to manufacturing representative channels or distributor support.
  • Familiarity with Salesforce or comparable CRM systems.
  • Basic understanding of engineering concepts (electrical, industrial, or mechanical).

Physical Requirements
  • Ability to lift up to 30 lbs (for occasional demo equipment handling).

Special Working Conditions / Travel Requirements
  • Primarily office-based with minimal travel (0–10%).
  • Role routinely uses standard office equipment such as laptops, photocopiers, and smartphones.

 

About the Company

C

Connexion Systems + Engineering

Connexion is an award-winning professional staffing firm that strives to be the unrivaled staffing solution for job seekers by expertly connecting talent with opportunity.  Over the last 20 years Connexion has built the most admired team of staffing experts in the industry.  We give back, change lives and offer unconditional support to the candidates we represent.

Put Connexion's 20 years of experience to work for you! Our professionals have unrivaled relationships and contacts with the hiring managers, human resources team and decision makers at the most desirable companies to work for.

Don't let your resume get lost in an inbox, Connexion's recruiting team will advocate on your behalf to get you the job you want

COMPANY SIZE
500 to 999 employees
INDUSTRY
Staffing/Employment Agencies
FOUNDED
1999
WEBSITE
https://www.csetalent.com/