Highlights

Summary The Product Analyst Operational Cutover Lead will support the Order Management System (OMS) migration program by owning business and operational readiness and leading the operational execution of cutover activities, reporting to the program's Business Delivery Lead. The below job opportunity is to one of Our clients who is a global leader in personal care and home fragrance, including top-selling collections for fine fragrance mist, body lotion and body cream, 3-wick candles, home fragrance diffusers and liquid hand soap.

Description

Overview:

TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. The below job opportunity is to one of Our clients who is a global leader in personal care and home fragrance, including top-selling collections for fine fragrance mist, body lotion and body cream, 3-wick candles, home fragrance diffusers and liquid hand soap.

Job Title: Product Analyst Operational Cutover Lead
Location: Columbus, OH 43230
Duration: 5 Months
Job Type: Temporary Assignment
Work Type: Hybrid

Job Description

Summary

The Product Analyst Operational Cutover Lead will support the Order Management System (OMS) migration program by owning business and operational readiness and leading the operational execution of cutover activities, reporting to the program's Business Delivery Lead.

This role will work in close partnership with a Technical Cutover Lead, who is responsible for system, data, and infrastructure migration activities. Together, these roles will ensure a coordinated, end-to-end transition from legacy systems to the new OMS platform.

The Product Analyst will act as the bridge between business operations and technical teams, ensuring that operational workflows, teams, and processes are fully prepared for launch and aligned with the technical cutover plan.

Key Responsibilities

Operational Cutover Leadership

Own the operational cutover plan, meeting with business leads to ensure all business and operational activities are defined, sequenced, and aligned to the technical cutover timeline
Partner directly with the Technical Cutover Lead to synchronize:
System cutover timing
Data migration dependencies
Environment readiness
Go/no-go decision criteria
Translate technical cutover activities into business impacts and operational actions
Partner with business leads to identify and document business impacts and operational actions related to technical cutover activities
Ensure clear alignment between technical milestones and operational execution steps

Joint Cutover Planning (Business + Technical Alignment)

Co-develop an integrated end-to-end cutover plan with the Technical Cutover Lead
Identify and manage cross-dependencies between:
System changes and business processes
Data availability and operational workflows
Platform readiness and customer experience
Participate in and help drive cutover command center structure, roles, and escalation paths

Operational Readiness

Ensure all business teams are prepared for cutover, including:
Customer Care
Fulfillment / Warehouse
Store Operations
Finance / Payments
Validate that operational processes function correctly in alignment with technical system states (pre-, during-, and post-cutover)
Define business readiness criteria required for go-live

Cutover Runbook & Rehearsals

Develop and maintain the operational cutover runbook, including:
Business activities during cutover window
Timing relative to technical events
Decision points and checkpoints
Rollback/contingency procedures from a business perspective
Partner with the Technical Cutover Lead to execute mock cutovers / dress rehearsals
Capture gaps and ensure remediation prior to launch

Execution & Command Center Support

Serve as the operational lead during cutover execution
Participate in the cutover command center, ensuring:
Business teams are informed and executing as planned
Issues are triaged and escalated appropriately
Operational impacts are clearly communicated
Act as the primary liaison between business stakeholders and the Technical Cutover Lead during live cutover

Post-Cutover Stabilization

Coordinate business-side stabilization efforts post-launch
Monitor operational KPIs (order flow, fulfillment, cancellations, customer contacts, etc.)
Partner with technical teams to resolve issues impacting operations
Lead post-mortem and lessons learned from an operational perspective

Qualifications Required

5+ years of experience in product, business analysis, program coordination, or operations
Experience supporting large-scale system implementations, migrations, or launches
Experience working cross-functionally with both technical and business teams
Strong ability to translate technical concepts into business impacts
Experience creating runbooks, operational plans, or launch playbooks

Preferred

Experience working alongside technical program managers, release managers, or cutover leads
Familiarity with OMS platforms, specifically Manhattan Active Omni, e-commerce operations, or retail fulfillment workflows
Experience participating in cutover events, releases, or command center environments

Key Skills

Process redesign definition
Alignment through collaboration
Cross-functional coordination
Risk identification and management
Runbook Creation and execution
Strong communication under pressure

Success Metrics

Seamless coordination between operational and technical cutover activities
Successful OMS cutover with minimal customer and business disruption
Clear alignment between business readiness and technical readiness
Effective execution of cutover rehearsals and launch plan
Rapid stabilization and issue resolution post-launch

TekWissen Group is an equal opportunity employer supporting workforce diversity.

About Company

WE THE TEKWISSEN PEOPLE

TekWissen offers you a broader portfolio of services, industry-leading solutions, and the meaningful innovations that give you greater flexibility and speed to respond to market dynamics, reduced costs and risk to improve enterprise performance, and increased productivity to enable growth.

To keep pace with global market demands, TekWissen keeps its finger on the pulse of change. Our organized approach to guiding a project from its inception to closure. Managing projects is becoming more and more important as we enter the digital era. To cope with the pace that this transition demands, a method is required to manage projects so they can yield quality work, while incorporating efficient use of time and resources.

Project involves identifying which quality standards are relevant to the project and determining how to satisfy them.

It is important to perform quality planning during the Planning Process and should be done alongside the other project planning processes because changes in the quality will likely require changes in the other planning processes, or the desired product quality may require a detailed risk analysis of an identified problem. It is important to remember that quality should be planned, designed, then built in, not added on after the fact.

Capabilities and accomplishments in one TekWissen business enhance the opportunity for success in the others. Put simply, TekWissen's unique combination of attributes promotes success.

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