Product Analyst - Nursing Technologies

PRODUCT ANALYST I – NURSING TECHNOLOGIES

REPORTS TO

Manager, Nursing Technologies

POSITION SUMMARY

The primary responsibility of this role is the technical understanding, deployment, and support of simulation technology at HCA Healthcare’s Centers for Clinical Advancement and connected classrooms within acute care facilities.

This includes product lifecycle management, ensuring technology is delivered on time for projects and new builds, testing updates and new functionality, working with customers to resolve issues, and progressively gaining subject matter expertise on assigned products.

Daily responsibilities also include organizing and leading calls, creating and presenting documents, managing project plans and associated deliverables, and supporting customer needs.

Strong interpersonal, verbal, and written communication skills are essential due to the frequent collaboration with multiple teams.

The Product Analyst is part of the larger ITG Nursing Technologies portfolio, which supports the implementation, development, and support of nursing products and applications used by clinical teams, including Surgical, Patient Monitoring, Clinical Communication, and Clinical Education technologies.

MAJOR RESPONSIBILITIES

• Product Management
• Support product lifecycle management activities for assigned technologies.
• Develop expertise in assigned products and serve as a resource for product knowledge and functionality.
• Operational Support
• Participate in divestiture and acquisition projects.
• Participate in incident management and resolution.
• Contribute to knowledge base documentation and Confluence resources.
• Participate in the team's on-call rotation schedule.

Project Support

• Test product updates and new functionality.
• Support project teams as a product subject matter expert, providing knowledge of product functions and capabilities.
• Support end-user training and technology deployments.
• Perform other duties as assigned.
• Practice and adhere to the Code of Conduct philosophy and Mission and Value Statement.

EDUCATION & EXPERIENCE

• Equivalent combination of education and experience may be considered.

KNOWLEDGE, SKILLS, AND ABILITIES

• Technical understanding of simulation technologies and related healthcare education systems.
• Knowledge of product lifecycle management principles.
• Ability to test software updates and evaluate new functionality.
• Ability to support deployments, implementations, and user adoption activities.
• Strong project coordination and organizational skills.
• Ability to organize and lead meetings and conference calls.
• Strong written and verbal communication skills.
• Ability to create and present documentation and presentations.
• Strong customer service and relationship-building skills.
• Ability to troubleshoot issues and coordinate resolution efforts.
• Ability to work collaboratively across multiple teams and departments.
• Ability to progressively develop subject matter expertise in assigned technologies.

PHYSICAL DEMANDS

• Frequent sitting and typing.
• Occasional bending, balancing, climbing, crawling, driving, handling, reaching, and standing.

TRAVEL

• Occasional travel may be required from time to time but is not expected on a regular basis.