Company Description : IMCS Group is one of the fastest growing MWBE (Minority Woman Owned Enterprise) staffing firms in the U.S. We focus on bringing a Diversity Recruitment approach to Fortune 500 companies within North America and EMEA region contingent labor programs. IMCS Group excels in providing top talent in IT, Healthcare, Engineering, Finance, Light Industrial, Contact Center, and Clerical. We have offices in the US, Canada, Mexico, and India in which we can provide support to our clients.
Job Description: Track & Trace Transportation Coordinator (Contractor)
Responsible for proactive shipment monitoring, carrier communication, and transportation execution support. Monitors loads from pickup through delivery, identifies service risks, communicates exceptions to stakeholders, expedites delayed shipments, manages transportation
inboxes and visibility systems, supports order changes, and ensures timely customer and plant communication to prevent service disruptions and customer shutdowns.
Key Responsibilities
Monitor shipments and identify exceptions.
Contact carriers regarding late pickups, delivery risks, and appointment issues.
Escalate service failures and coordinate recovery plans.
Maintain transportation tracking dashboards and alert systems.
Support order changes and load updates.
Provide status updates to plants, customer service, and transportation managers.
Document shipment exceptions and recovery actions.
Support hypercare and customer-critical load monitoring.
Comments for Suppliers: Fast-paced transportation role supporting the Salt business
Monitor dozens of daily shipments using FourKites
Identify late shipments and review ETA updates
Contact carriers for shipment status and delay details
Prioritize urgent, delayed, or customer-critical loads
Expedite late shipments when possible
Communicate delays to Customer Service and other internal teams
Code delay reasons and add commentary for KPI tracking
Requires transportation experience, organization, and strong communication skills
Schedule: Monday through Friday, 7:30 a.m. to 4:30 p.m.
Hybrid: 3 days onsite and 2 days remote
EEOC Disclaimer: IMCS Group is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. IMCS Group is committed to maintaining an inclusive workforce, where employees are hired, retained, compensated, and promoted based on their contributions to our Company.