Procurement Agency Support Administrator
Location: 402 W Washington St, Indianapolis, IN 46204
Client: IN-DOA
Duration: 8+ Months (Possibility of extension)
Hybrid - 4 days in office required, Friday ability to work remotely. (If contractor prefers 5 days on-site this is available.)
Position is anticipated to last through 01/31/2027.
Initial interviews with be via Teams; 2nd round interviews will require in-person attendance.
Job Description:
- The State Procurement Agency Administrator will play a key role in supporting procurement processes by performing critical administrative tasks and providing resolution support.
- Conducting basic contract reviews to identify and address Personally Identifiable Information (PII) concerns.
- Preparing and posting contracts, requests for quotes (RFQs), and related documentation to online platforms in accordance with agency standards.
- Handling support tickets and phone calls to assess, research, and resolve issues or inquiries raised by requestors.
- Collaborating with requestors to provide guidance and resolution for procurement-related tasks or challenges.
- Maintaining organized records and ensuring compliance with relevant policies, procedures, and timelines.
- Providing excellent customer service and ensuring clear communication with internal and external stakeholders.
Skill Requirements:
- Attention to Detail: Strong focus on accuracy, particularly when reviewing contracts for PII or other sensitive information.
- Procurement Knowledge: Familiarity with procurement processes, contract management, and public sector regulations is highly desirable.
- Problem-Solving Skills: Ability to assess issues, conduct research, and develop practical solutions.
- Technical Proficiency: Comfortable using online platforms to post contracts and handle documentation; familiarity with relevant software/tools is a plus.
- Communication Skills: Excellent verbal and written communication abilities to assist requestors effectively and professionally.
- Organizational Skills: Ability to manage multiple tasks and prioritize effectively to meet deadlines.
- Customer Service Orientation: Commitment to providing high-quality support and assistance to stakeholders.
- Legal Awareness: Basic understanding of PII and how to manage sensitive information in compliance with legal and organizational guidelines.
Preferred Qualifications:
- Previous experience in procurement, contract management, or a related field.
- Knowledge of state procurement policies and procedures.
- Experience in ticketing systems or customer service platforms.
Required skills:
- Previous experience in procurement, contract management, or a related field.
- Experience in ticketing systems or customer service platforms.
- Knowledge of state procurement policies and procedures.
- Degree or coursework in business administration, business management, public administration or finance.
- Exp w/research, problem solving, troubleshooting via multiple resources to assist with data clean up & quality for both ticket support and contracts.
- Strong problem-solving skills to assess, research and resolve procurement related issues effectively.
- Strong organizational and communication skills.
- Background in legal studies.
- Prior experience working with Service Now.
- Data visualization (Power BI) experience.
- Template creation, inventory module, item catalog management experience (People Soft v9.