Procore Product Manager, Worldwide Grocery Stores - Growth & Development

Amazon"s Worldwide Grocery Stores is searching for a Procore Product Manager for WWRGD Store Development. This role sits at the center of one of the world"s most ambitious physical retail portfolios. In this role, you will own the platform (Procore) that our team and 3P providers use to plan, build, and operate hundreds of grocery stores across North America.

This is not a helpdesk role, it is a functional ownership role. You will own the platform that thousands of people use to plan, build, and support more than 600 grocery sites and thousands of unique projects.

Here is what makes this role different:

• You own the platform, not just the requests. You are the functional domain owner for Procore administration. You make the decisions about how the platform is configured, who has access, and how end users are trained and supported.
• Your work scales with the business. With One Instance consolidation underway, the decisions you make today about configuration, access governance, and training architecture will determine how hundreds of users across multiple brands experience the platform for years.
• You are the person people come to. Whether it is a new hire who needs to get up to speed, a project manager trying to understand a workflow, or a senior leader who needs a report - you either are the answer or help find it.
• You build the end-to-end process, not just use them. You will create the SOPs, the training materials, the reporting templates, and the governance documentation that makes the whole organization more consistent and self-sufficient.
• You partner at the right level. You work closely with the Product Manager on enhancements and strategic initiatives. You are an accountable partner, not a technical order-taker.

Key job responsibilities

• Own all day-to-day user provisioning, permission management, workflow settings, budget templates, inspection protocols, estimating tools, and bidding configuration.
• Define success metrics and KPIs for platform and operational efficiency; build and maintain dashboards to track product performance.
• Monitor system integrations daily, resolving routine failures and escalating non-routine issues via SIM-T; conduct monthly finance reconciliations to validate data accuracy.
• Provide primary user support for all end users, resolving 80% of issues within 24 business hours and escalating complex issues with documentation.
• Own the design and delivery of day-to-day Procore training programs, including role-based onboarding, refresher sessions, and materials that keep users current as the platform evolves.
• Support training delivery for strategic initiatives and enhancement deployments, contributing platform expertise and end-user readiness.
• Contribute to operational reporting within Procore, building and distributing standard dashboards and reports that drive project tracking and cross-functional visibility.
• Maintain and enforce Procore-specific SOPs and process documentation, ensuring content is current, version-controlled, and AI-agent-ready
• Serve as the primary tester during UAT for Procore enhancements and integrations, owning test execution in partnership with the Product Manager.
• Conduct regular data integrity and user access audits to identify inconsistencies, close permission gaps, and ensure accurate reporting.
• Lead change management for product launches, partnering with training and communications teams to ensure end-user readiness for new features and workflows.

A day in the life

Your morning might start by checking the integration dashboard, resolving a routine data flow issue before the team notices it. From there, you are running a new-hire onboarding session for project managers joining a new brand. After lunch, you are on a call with the Capital Planning team to confirm Power BI fields are mapped correctly. In the afternoon, you are building a training module for a configuration update going live next month. No two days look the same, but the common thread is driving platform value through clear prioritization, deep user empathy, and cross-functional partnership across a 600+ location portfolio.

About the team

The WWRGD Operational Excellence team owns the execution governance frameworks, system administration, and process infrastructure that enable nine functional pillars - spanning construction, design, capital planning, procurement, facilities, and vendor management - to operate as one aligned organization. We are a direct execution team: we do not advise on problems, we own and solve them. The Procore Administrator is a core functional owner within this team, responsible for one of the most critical systems in our operational stack.