Highlights
Under general supervision handles policy processing transactions including Policy Issuance, Policy change Endorsements, Renewals, for multiple lines of business within Commercial or Specialty lines. Essential Duties & Responsibilities Reviews complex incoming business transactions for multiple lines of business and related information for completeness, accuracy, and quality.
Numbers & Facts
| Location | Lake Mary, Florida |
| Industry | Other/Not Classified |
| Company Size | 100 to 499 employees |
| Year Founded | 1940 |
| Website | https://www.cna.org/ |
Description
You have a clear vision of where your career can go. And we have the leadership to help you get there. At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential.
CNA seeks to offer a comprehensive and competitive benefits package to our employees that helps them — and their family members — achieve their physical, financial, emotional and social wellbeing goals.
For a detailed look at CNA’s benefits, check out our Candidate Guide.
Under general supervision handles policy processing transactions including Policy Issuance, Policy change Endorsements, Renewals, for multiple lines of business within Commercial or Specialty lines. With direction manages on-boarding and training of new hires plus cross training current staff.
JOB DESCRIPTION:
Essential Duties & Responsibilities
Reviews complex incoming business transactions for multiple lines of business and related information for completeness, accuracy, and quality.
Gathers third party data and insurance application data to record information in proprietary systems.
Works with underwriting and other areas to resolve any discrepancies and process insurance policies in a timely manner
Trains less experienced staff and guides and coaches Policy Service Representatives with processing questions/deficiencies at WWO Service Centers.
Effectively communicate with Branches and Underwriting to execute on follow up missing and incomplete information.
May engage in BPO Partners.
Determines workflow activities required to process insurance policy based on line of business.
Participates in quality and productivity reviews and provides feedback to management
Reporting Relationship
Supervisor or above.
Skills, Knowledge and Abilities
Knowledge of insurance industry and its products and services.
SME for assigned transactions and line of business.
Ability to train, coach and counsel peers.
Knowledge of company proprietary rating and policy administration systems.
Detail oriented with solid analytical and computational skills.
Strong written, verbal and interpersonal communication skills.
Strong teamwork and collaboration skills.
Strong customer service skills.
Ability to handle multiple tasks and prioritize work.
Proficient in Microsoft Office & intermediate search skills.
Ability to meet performance standards in a fast paced, production environment.
Education and Experience
High school diploma, GED or equivalent.
Typically minimum of 3 years insurance transaction processing experience with minimum of 1 year commercial lines processing experience.
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CNA utilizes AI-enabled technology during the recruiting process. For more information, please visit our careers page.
CNA is committed to providing reasonable accommodations to qualified individuals with disabilities in the recruitment process. To request an accommodation, please contact
leaveadministration@cna.com
About Company
CNA's approach to research is a modern iteration of the Newtonian principle that complex, dynamic processes are best understood through direct observation of events and people.
That was the methodology CNA analysts first applied in the 1940s when they pioneered the field of operations research by helping the Navy address the German U-boat threat. Not content to study the problem from afar, this small group of MIT scientists insisted on deploying with Navy forces in order to observe operations and collect the data needed for meaningful analyses. Their groundbreaking work, and the anti-submarine warfare equations it produced, set a standard for operations research methods that CNA has maintained for 75 years.
Today, with more than 500 professionals at our headquarters and 50 researchers in the field, CNA still takes a multi-disciplinary, real-world approach to our work. On-site analysts carefully observe all aspects of a process—people, decisions, actions, consequences—and then collaborate with a headquarters-based research team to assess data and arrive at findings.
CNA's objective, empirical research and analysis helps decision makers develop sound policies, make better-informed decisions, and manage programs more effectively. Our work, which in its early decades focused solely on defense-related matters, has grown to include investigation and analysis of a broad range of national security, defense, and public interest issues including education, homeland security and air traffic management. Through our Center for Naval Analyses and Institute for Public Research, we provide public-sector organizations with the tools they need to tackle the complex challenges of making government more efficient and keeping our country safe and strong.