Process Transformation Consultant

Are you passionate about the patient experience? At HCA Healthcare, we are committed to caring for patients with purpose and integrity. We care like family! Jump-start your career as a(an) Process Transformation Consultant today with HCA Healthcare.

Job Summary and Qualifications

We are seeking an inquisitive individual to drive key initiatives as part of our team. As a Process Transformation Consultant, you will be responsible for supporting complex process discovery, analysis and design efforts that translate business objectives into implementation-ready operating models. Working directly with operational and clinical stakeholders, this role applies structured problem solving and quantitative and qualitative analysis to understand how work is performed, identify root causes of meaningful variation, and develop practical future-state solutions. The ideal candidate is analytically strong, intellectually curious and comfortable independently owning workstreams in complex and unfamiliar business areas.

The role offers significant exposure to enterprise leaders and the opportunity to work on highly visible initiatives spanning strategy, operations and global growth. In addition to core Process Transformation responsibilities, the Consultant may support other priority cross-functional initiatives based on evolving needs of the Global Strategy team.

Major Responsibilities:

• Own defined workstreams supporting global initiatives, leading work from current-state discovery and analysis through future-state process design and implementation planning
• Apply hypothesis-driven problem solving and conduct quantitative and qualitative analyses to understand workload, performance, cost, process complexity, root causes and sources of variation
• Facilitate working sessions with stakeholders to pressure-test findings, identify pain points and evaluate opportunities for simplification, standardization, automation and broader transformation
• Translate analysis and stakeholder input into clear current- and future-state operating models, defining roles, workflows, decision points, handoffs, requirements and key changes required for implementation
• Analyze process variations, exceptions and conflicting stakeholder input; independently resolve routine questions and frame material issues requiring leadership review
• Develop financial and analytical models and conduct global opportunity assessments, evaluating market conditions, costs and talent availability to develop fact-based recommendations
• Maintain a high standard for analytical accuracy and work-product quality, ensuring deliverables are complete, consistent and usable by downstream teams
• Support priority cross-functional initiatives outside of core Process Transformation work based on evolving Global Strategy priorities
• Coordinate inputs across internal teams and external partners, proactively managing risks, dependencies and decisions required to keep assigned workstreams on track

Competencies:

• Strong hypothesis-driven problem-solving skills with the ability to structure ambiguous questions, identify required analyses and develop fact-based recommendations
• Demonstrated quantitative and analytical capabilities, including the ability to analyze operational, financial and workforce data
• Demonstrated ability to understand complex operational or clinical workflows and translate findings into clear assessments, process designs and implementation requirements
• Effective facilitation and interviewing skills with the ability to ask thoughtful follow-up questions and establish credibility with stakeholders
• Ability to independently own defined workstreams, manage multiple priorities and deliver high-quality work with limited day-to-day direction
• Ability to translate strategic recommendations into executable plans while managing risks, dependencies and timelines
• Ability to work through incomplete or conflicting information and distinguish issues that can be resolved independently from those requiring escalation
• Strong written communication and presentation-development skills, with the ability to synthesize complex information into clear, executive-ready materials
• Exceptional attention to detail and commitment to analytical accuracy and work-product quality
• Intellectual curiosity and learning agility with the ability to rapidly develop expertise across unfamiliar operational and clinical domains
• Advanced proficiency in Microsoft PowerPoint and Excel

Requirements:

• Bachelor’s degree required
• 3+ years of experience in management consulting, business transformation, process transformation, corporate strategy, operations transformation or a related discipline
• Demonstrated experience conducting quantitative analysis and developing executive-ready presentations
• Experience supporting complex transformation initiatives involving process analysis, operating model design or implementation planning
• Healthcare experience beneficial but not required
• Willingness to travel up to 15% of the time
• Located in or willing to relocate to Nashville, Tennessee

Benefits

HCA Healthcare, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

We are comprised of affiliated hospitals, physician practices and other sites of care across the United States and United Kingdom. The Sarah Cannon Cancer Network is transforming cancer care through integrated services and cutting-edge technologies. Our physicians can develop leading oncology programs to advance science and patient care. Providing physician-led patient care offers our doctors access to a national network of experts. This is where multidisciplinary teams come together with a goal of delivering seamlessly coordinated, quality cancer care. Through a united network of globally recognized oncology specialists, we collaborate and share best practices. We address each aspect of the cancer journey, from screening and diagnosis through treatment and survivorship, to advance our shared mission: Above all else, we are committed to the care and improvement of human life.

HCA Healthcare has been recognized as one of the World's Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"The great hospitals will always put the patient and the patient's family first, and the really great institutions will provide care with warmth, compassion, and dignity for the individual."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder

If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Process Transformation Consultant opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today!

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.