Process Transformation and Change Enablement Lead

Job Description - Process Transformation and Change Enablement Lead (26001344)

Job Description

Process Transformation and Change Enablement Lead - 26001344

Description

:

Process Transformation and Change Enablement Lead

Finance and Administration

Georgia State University

Georgia State University is a vibrant community in the heart of Atlanta. At Georgia State University (GSU), we value the unique skills, perspective, talents, and passion that each employee contributes to its learning community. To work at GSU is to accept an invitation to participate in the growth and development of the internal and external community we serve!

WHAT MAKES GSU A GREAT PLACE?

• Generous benefits, including health, dental, vision, tuition assistance, retirement, etc.
• A knowledge-sharing organization that works collaboratively with diverse partners.
• Professional development opportunities and mentorship.

POSITION SUMMARY

Georgia State University seeks an experienced Process Transformation and Change Enablement Lead to improve, standardize, document, and support the adoption of financial and administrative business processes across the university.

This position will lead business process discovery, process mapping, future-state process design, policy and procedure development, organizational change management, readiness planning, and training and performance support. The Lead will work closely with Finance and Administration leaders, functional subject-matter experts, colleges, schools, administrative units, technology teams, and other university stakeholders to simplify transactional processes, clarify roles and responsibilities, strengthen internal controls, improve the customer experience and promote consistent institutional practices.

The position will initially play a significant role in Georgia State University's preparation for the University System of Georgia's Workday implementation. The Lead will translate systemwide Workday process designs, change impacts, and program requirements into practical GSU-specific processes, policies, procedures, readiness activities, and employee support materials. Beyond the Workday implementation, the position will support an ongoing portfolio of process-transformation and continuous-improvement initiatives across Finance and Administration.

The successful candidate will be well versed in organizational change management, Lean Six Sigma or comparable process-improvement methodologies, business process analysis, policy and procedure governance, stakeholder engagement, facilitation, adult learning, and performance-support development. This is a senior individual-contributor role that requires the ability to lead complex initiatives through collaboration and influence.

DUTIES AND RESPONSIBILITIES INCLUDE:

• Drive process transformation and continuous improvement initiatives for financial and administrative business processes. Review current processes, identify opportunities for simplification, standardization, automation, improved controls, enhanced customer service, and measurable operational improvement; apply Lean, Six Sigma, root-cause analysis, and other continuous-improvement methods to evaluate bottlenecks, unnecessary steps, excessive approvals, manual workarounds, unclear handoffs, recurring errors, control gaps, and opportunities for automation or self-service.
• Plan, facilitate, document, and validate business process discovery, mapping, and future-state design activities with subject-matter experts, business leaders, transaction processors, managers, end users, technology teams, internal-control stakeholders, and affected business units. Develop current-state and future-state process maps, swim lane diagrams, workflows, decision trees, process narratives, role-to-process matrices, RACI matrices, and supporting documentation.
• Manage the development, revision, standardization, implementation, governance, and ongoing maintenance of financial and administrative policies, procedures, standard operating procedures, desk procedures, and work instructions. Ensure alignment with applicable university, USG, Board of Regents, state, federal, grant, contractual, audit, and internal-control requirements; coordinate stakeholder review and approval.
• Lead GSU-specific organizational change management activities associated with new or redesigned processes, systems, policies, roles, responsibilities, and ways of working. Conduct stakeholder analyses, develop engagement strategies, identify adoption barriers, support leadership alignment, prepare managers and supervisors, facilitate workshops and stakeholder meetings, and align local change efforts with USG Workday milestones.
• Develop readiness and adoption plans, criteria, assessment tools, dashboards, and reporting mechanisms for affected colleges, schools, departments, shared-service units, and central administrative functions. Identify adoption risks, develop mitigation plans, coordinate readiness activities, collect stakeholder feedback, monitor adoption and proficiency, prepare manager readiness materials, and provide leadership with evidence-based recommendations.
• Conduct training-needs analyses and translate approved process documentation into practical, role-based training and performance-support materials, including job aids, work instructions, quick-reference guides, FAQs, process overviews, manager and leader toolkits, decision trees, workflow guides, checklists, scenario-based exercises, knowledge articles, and train-the-trainer materials. Validate material accuracy with subject-matter experts and evaluate effectiveness using feedback, support volumes, error trends, and demonstrated proficiency.
• Support go-live, hypercare, post-go-live reinforcement, project leadership, and stakeholder partnership activities. Assist with transition planning, deployment preparation, cutover readiness, issue identification, triage, escalation, documentation updates, postimplementation reviews, continuous-improvement recommendations, status reporting, risk and decision tracking, and transition from project-based implementation activities to sustainable operational ownership.

PREFERRED HIRING QUALIFICATIONS:

• Master's degree in business administration, organizational development, finance, accounting, public administration, industrial engineering, education, information systems, or a related field.
• Experience supporting a Workday Financial Management, Workday HCM, or Workday Payroll implementation.
• Experience working in higher education, government, the public sector, or another large, decentralized, and regulated organization.
• Prosci Change Management Certification, Certified Change Management
• Professional certification, or comparable organizational change management credential.
• Lean Six Sigma Green Belt, Black Belt, or comparable process-improvement certification.
• Project Management Professional certification or comparable project-management credential.
• Experience supporting finance, procurement, accounts payable, payroll, budgeting, accounting, travel and expense, human resources, research administration, or shared-services transformations.
• Experience with enterprise systems such as Workday, Oracle, SAP, PeopleSoft, Banner, or comparable platforms.
• Working knowledge of financial internal controls, segregation of duties, audit requirements, and compliance considerations.
• Experience creating process documentation using Microsoft Visio, Lucidchart, Miro, or comparable process-mapping tools.
• Experience using data to measure process performance, employee proficiency, service quality, adoption, and benefits realization.
• Experience developing training materials using learning management systems, digital adoption platforms, content-authoring tools, or knowledge-management platforms.
• Experience establishing policy governance, document-control, or knowledge management frameworks.

Disclaimer: This job requisition provides a high-level job definition. It is not intended to provide a comprehensive or exclusive list of job duties. As such, job duties and/or responsibilities within the context of this job requisition may change at the discretion the employee's direct supervisor.

Qualifications

:

Minimum Hiring Qualifications:

Bachelor''s degree and four years of related experience, or an equivalent combination of education and experience.

Department: Accounting Services

Location

: Atlanta Campus

Shift: 8:30AM - 5:15PM

Salary : $79,400 - $103,200

FLSA Status: Exempt

Job Type: Full Time (Benefits Eligible)

Job Posting

: 10/09/26, 4:21:50 PM

Closing Date

: 10/24/26, 9:29:00 AM

Special Instructions:

To be fully considered for this position, all candidates at the time of submission must provide the following documents:

• A complete and accurate GSU application
• Cover Letter
• Resume

Georgia State University ValuesCOMMUNITY: Fostering a distinctive shared identity and common purpose across our multi-campus university, IDENTITY, PLACEMAKING & BELONGING: Respecting the dignity and value of all people and perspectives through honorable conduct based on engagement, fairness, access, and civility, TRANSFORMATION: Intentionally pursuing knowledge, practice, and scholarly rigor to inspire lifelong learning, and to make our community and the world a better placeINTEGRITY: Adhering to our values, mission, and the truth through respectful cooperation and effective stewardship of resources, EXCELLENCE: Achieving the highest standards and distinction in teaching, research, and service, STRATEGIC INNOVATION: Embracing invention and creativity in the pursuit of meaningful discovery using our collective talents USG Core Value StatementThe University System of Georgia is comprised of our 25 institutions of higher education and learning, as well the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653.

Equal Employment OpportunityGeorgia State University is an equal opportunity employer with regard to veterans and individuals with disabilities and prohibits discrimination on the basis of an individual's race, color, religion, sex, national origin, age, disability,, genetic information, or protected veteran status. Background Check Successful candidate must be able to pass a comprehensive criminal background investigation and other background searches as applicable to the job such as credit check and Motor Vehicle Record. Clery Disclosure of Campus Security Policy and Campus Crime: Georgia State University is committed to its students'' and employees'' safety and security.It complies with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) to provide information on certain crimes on campus. This position may be designated as a Campus Security Authority, ensuring that reported crimes are routed to the appropriate University office.

Please note, Georgia State University's career board updates daily and requisitions are subject to be removed without prior notice or before the posting expires.

Georgia State University prohibits discrimination on the basis of an individual''s age, color, disability, genetic information, national origin, race, religion, sex, or veteran status.