Process Improvement Specialist, SSD ACES

The Field ACES Process Improvement Specialist will drive initiatives focused in improving site's and region's capacity, cost, quality and customer experience. Those initiatives include benchmarking through auditing and leadership coaching, standard-work optimization, and process improvement piloting and implementation. In addition, the process improvement specialist will act as the link between the region to the SSD Field Programs team, and will manage escalations, intakes, deep-dives and approvals to resolve barriers and issues the region is facing.

This role partners with both internal and external program management, technical teams, and is able to build relationships with colleagues across SSD Buildings, tech, and support teams. This role is both a collaborator focused on implementing network-wide initiatives, as well as the primary Cost & Quality partner for Operations General Managers. To be successful in this role; you need to pair analytical skills, a data-driven outlook with great communication skills, be a proven leader of leaders, ability to deal with ambiguity in the constantly changing/fast paced environment, able to prepare and give detailed data-driven business reviews with clear and effective narratives to senior management.

This role requires 50%-80% travel in the US.

Key job responsibilities

1. The Process Improvement Specialist will complete monthly benchmarking cycles to drive site level process path improvements.

2. The Process Improvement Specialist will drive selected KPIs through flagging in regional DBR/WBR and sending weekly recaps. In addition, the regional PIS will support Field Programs team pilots in the region.

3. The Process Improvement Specialist will lead a quarterly regional improvement project tackling a problem or opportunity aligned on with the GM.

4. The Processes Improvement Specialist will own an annual network improvement project. In addition, the regional PIS will participate in quarterly SSD ACES process paths kaizens.

5. The Process Improvement Specialist will develop trust relationships with all OMs, SLs, and GMs in the region.

6. The Process Improvement Specialist will mentor leaders from the region and will support interviewing talent to the region when possible.

A day in the life

The Process Improvement Specialist spends roughly 50% of the time on the floor - auditing, coaching and collecting feedback from front line leaders. You will travel regularly within their region in order to visit the sites on quarterly basis. You will engage with all levels of leadership on the operations floor to identify gaps in knowledge and provide guidance in department performance and standard work mechanisms. You will be an active participant in regional DBRs, WBRs and cost calls to understand bridges and goals and will communicate relevant network changes. You will partner with Field Programs team to drive assigned process path pilots and process improvements across region and network. You will conduct regular 1:1s with GM and each of the region"s site leaders, present sites' performance and opportunities to SSD ACES selected KPIs, benchmarking cycles progress, project updates and collects feedback.