Process Improvement Specialist II

Bargaining Unit: Non Represented - Professional

Rate of Pay: $122,616 annually + DOE

SummaryUnder the supervision of the Director Process Improvement, supports the development of a culture of continuous improvement across the health system through coaching, facilitation, training, and improvement project support. Partners with frontline staff through leadership to apply the Tahoe Forest process improvement approach to improve processes, outcomes, and the experience of patients, staff, physicians, and the community. Leads complex improvement initiatives, facilitates strategic problem-solving efforts, delivers improvement education, and supports adoption of the process improvement approach through coaching, mentoring, and change leadership.

• Coaches frontline to leaders in the application of the Tahoe Forest improvement approach.
• Partners with leaders to identify improvement opportunities, define goals, select appropriate methods, and sustain results.
• Provides consultation on improvement strategy, team effectiveness, implementation planning, and change leadership.
• Develops leaders' capability to effectively lead continuous improvement within their areas of responsibility.

• Leads complex cross-functional and strategic improvement initiatives.
• Facilitates current-state assessments, future-state design, improvement planning, implementation, and sustainment activities.
• Guides teams in the application of improvement methodologies, tools, and change management practices.
• Supports leaders in identifying barriers, managing stakeholder engagement, and achieving desired outcomes.

• Serves as a lead facilitator for organizational improvement education programs.
• Delivers training and coaching to people across the health system.
• Supports the development, implementation, evaluation, and continuous improvement of improvement education, tools, and learning resources.
• Coaches and mentors improvement staff, champions, and learners.
• Promotes consistency and standardization in the application of improvement methods, tools, and practices across the organization.
• Supports the development of internal improvement capability by helping others effectively apply and teach the Tahoe Forest improvement approach.

• Guides leaders and teams in the selection and use of data and measures.
• Partners with leaders and Business Intelligence to support measurement plans and performance monitoring.
• Coaches teams in interpreting performance data and using information to inform decision-making.
• Assists leaders in evaluating improvement effectiveness and sustainment.

• Fosters a culture of continuous improvement, learning, collaboration, and accountability.
• Demonstrates System Values in performance and behavior.
• Complies with System policies, procedures, and regulatory requirements.
• Performs other duties as assigned.

QualificationsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Supervisory ResponsibilitiesNo supervisory responsibilities.

Minimum Education/ExperienceBachelor's Degree and 5 or more years relevant experience

Required Licenses/CertificationsNone

• Knowledge of at least one structured improvement methodology (e.g., Lean, Lean Six Sigma, Model for Improvement)
• Demonstrated experience applying and coaching others in a structured improvement methodology
• Strong leadership coaching and facilitation skills
• Experience designing, facilitating, adapting, or evaluating learning experiences
• Ability to influence and build credibility with people at all levels of an organization
• Strong written/verbal communication skills
• Strong conflict management/mediation skills
• Strong collaboration and relationship-building skills
• Strong project management experience
• Ability to guide teams in selecting, interpreting, and using data to drive improvement.
• Ability to manage multiple strategic initiatives and competing priorities
• Ability to document and measure results

• Lean Six Sigma Black Belt, or equivalent education and experience in a structured improvement methodology
• Strong financial analysis and decision support skills