Analysis Skills, Business Analysis, Business Case, Business Development, Business Processes, Business Solutions, Business Strategy, Change Management, Coaching, Communication Skills, Customer Satisfaction, Customer Support/Service, Data Analysis, Data Collection, Dental Insurance, Documentation, Documentation Review, Economic Development, Economics, Finance, Gap Analysis, Lean Six Sigma, Organizational Development/Management, Organizational Skills, Performance Management, Presentation/Verbal Skills, Problem Solving Skills, Process Engineering, Process Improvement, Process Management, Product Management, Product Packaging, Product/Service Launch, Program Evaluation, Programming Methodologies, Progress Reports, Project Tracking, Project/Program Management, Public Accounting, Public Administration, Public/Media/Press/Analyst Relations, Quality Management, Regulations, Retirement Plan, Sanitation, Staff Development, Statistics, Team Player, Training/Teaching, Vision Plan, Willing to Travel, Workflow Analysis
Process Improvement Manager
Salary
$74,115.00 Annually
Location
City Hall, Midland, TX, TX
Job Type
Full-time
Department
Development Services
Division
Special Projects/Economic Development
Opening Date
03/26/2026
Scope of Work
Under general direction, identify, manage and facilitate process improvement plans using appropriate performance improvement and project management methodologies to recommend operational solutions.
Essential Job Duties
- Identify and document business and gap analysis for workflow
- Develop and implement business improvement strategies
- Coordinate and manage key process improvement/change projects (e.g. launch new products)
- Facilitate business process re-engineering within and across divisions
- Communicate to the business and stakeholders on projects and initiatives
- Make recommendations for change, involving process redesign and business case development
- Ensure efficient and effective resource use at the lowest cost
- Ensure accurate and organized process documentation in procedures, paperwork and computer business systems
- Prepare and present annual process review documents
- Supervise product quality by adherence to product and packaging specifications, sanitation and inspection
- Ensure ongoing coaching, development and training of team members for a productive work environment
- Establish measurable criteria to ensure desired results are obtained; provide management with updates via tracking reports on project progress
- Align process goals with company's key initiatives/accountabilities
- Assist with identification of hard and soft training needs; identify potential workforce training grants
Physical and Environmental Conditions
Standard office environment with ability to sit, stand and travel to different sites. Employee will be exposed to weather conditions while inspecting sites.
Required Qualifications
Required Contacts:
Ability to effectively communicate with City Council, Boards and Commissions, citizens of the City of Midland, employees, and stakeholders.
Knowledge, Abilities and Skills
- Application of comprehensive knowledge of Lean Six Sigma concepts, principles, methodology and tools.
- Application of comprehensive knowledge of methods and techniques of training and organizational development and employee customer satisfaction.
- Application of comprehensive knowledge the practices and principles used in performance management and program evaluation techniques.
- Application of considerable knowledge of the practices and principles of public administration.
- Application of considerable knowledge of supervisory techniques, and customer service or public relations methods, policies and practices.
- Application of considerable knowledge of research design, statistical analysis and methods (qualitative and quantitative), and principles of organizational management.
- Application of considerable knowledge of research techniques including data collection, analysis, logic, and drawing conclusions from factual information.
- Application of considerable knowledge of personal computers and word processing software, Internet, phones, faxes, copiers, and calculators.
- Application of good knowledge of pertinent rules and regulations, policies and procedures and laws.
- Ability to work well under pressure and manage simultaneous assignments while maintaining a positive attitude.
- Ability to work collaboratively with City departments in an effort to meet performance management initiatives.
- Interpret oral, written, quantitative and electronic information dealing with complex abstract and concrete variables to identify and analyze, and solve practical management problems of considerable difficulty.
- Clear, concise oral and written communication to develop and present reports to management, vendors, citizen groups and private industry representatives.
- Establish and maintain effective working relationships with coworkers, officials, customer departments, contractors, regulatory agencies and the general public.
Minimum Education, Experience and Certification
A Bachelors Degree in business, economics, finance, accounting, public administration, or a related field, and five (5) years experience in program/project management, organizational development, business process improvement, performance and change management, and/or public administration.
2:1 Retirement Plan with TMRS
Educational Tuition Assistance Program
Public Service Loan Forgiveness Employer
Midland Municipal Employee Credit Union
Competitive pay
Medical/Dental/Vision Plan
PTO accrual
Paid holidays
Employer City of Midland
Address 300 N Loraine St.
Midland, Texas, 79701
Phone 4326857245
Website http://www.midlandtexas.gov