I. DESCRIPTION OF SERVICESSeeking a seasoned process engineering professional to assist in evaluating and improving existing business processes.
As part of ongoing operational excellence and digital transformation efforts, we require support in analyzing current state workflows, identifying inefficiencies, and creating actionable plans to enhance functionality, throughput, and end-user satisfaction.
The contractor will be responsible for:
• Translate optimized processes into functional and non-functional specifications for a new modular or low-code technology solution. • Work with product teams to ensure process requirements are reflected in the design and architecture of new tools. • Conducting an end-to-end review of selected business processes across designated departments or functional areas. • Engaging stakeholders to gather insights on process pain points, bottlenecks, and improvement opportunities. • Documenting As-Is workflows and analyzing them using Lean and Six Sigma methodologies. • Designing optimized To-Be workflows and transition plans. • Providing data-driven recommendations to improve process efficiency, reduce waste, and enhance functionality. • Establishing metrics to track improvements and ROI. • Facilitating working sessions, process mapping workshops, and training as needed. • Collaborating with IT and operations teams to align process improvement plans with system capabilities. • Supporting the development of implementation roadmaps and change management strategies.
II. CANDIDATE SKILLS AND QUALIFICATIONS
Minimum Requirements:
Candidates that do not meet or exceed the minimum stated requirements, skills, and experience will be displayed to customers but may not be chosen for this opportunity.
Years 8 - Required - Process engineering, operations optimization, or business process improvement Years 5 - Required - Evaluating current state processes and optimizing processes Years 1 - Required - Specifying software system requirements to design improved solutions Years 1 - Required - Six Sigma Black Belt certification Years 1 - Required - Proven track record of leading process transformation initiatives in large organizations Years 1 - Required - Proficiency in process modeling tools (e.g. Visio, etc.) Years 1 - Required - Strong facilitation, communication, and stakeholder management skills Years 1 - Required - Experience with operational metrics, workflow optimization, and cross-functional team collaboration Years 1 - Preferred - Experience in regulated or government environments Years 1 - Preferred - Familiarity with process automation or low-code tools Years 1 - Preferred - Lean certification