Process & Experience Optimization - Business Tester

The contractor will partner with Business Analysts, Technology teams, Product Owners, and Operational SMEs to support successful delivery of enhancements, system upgrades, conversions, automation initiatives, and production releases. By supporting testing activities, this role enables business analysts, subject matter experts, and project teams to remain focused on requirements definition, stakeholder engagement, solution design, and implementation readiness.

Our client, a Banking company, is looking for a Process & Experience Optimization - Business Tester for their Brooklyn, OH/Hybrid location.
 
Responsibilities:

• The Commercial Credit Servicing Testing Resource (Contractor) provides dedicated testing support for conversion, upgrade, enhancement, automation, and release activities impacting Commercial Credit Servicing.
• This role is responsible for preparing and executing test scripts, documenting defects, validating system functionality, and confirming business requirements are met prior to production implementation.
• The position serves as a key quality assurance resource within the Commercial Credit Servicing Transformation and Delivery organization, helping increase testing throughput, improve test coverage, and reduce implementation risk.
• By supporting testing activities, this role enables business analysts, subject matter experts, and project teams to remain focused on requirements definition, stakeholder engagement, solution design, and implementation readiness.
• The contractor will partner with Business Analysts, Technology teams, Product Owners, and Operational SMEs to support successful delivery of enhancements, system upgrades, conversions, automation initiatives, and production releases.
• Execute User Acceptance Testing (UAT), functional testing, regression testing, and validation testing activities.
• Prepare, maintain, and update test scripts, test scenarios, test data, and testing documentation.
• Review business requirements, user stories, process documentation, and acceptance criteria to ensure adequate test coverage.
• Perform end-to-end testing across multiple servicing platforms and applications.
• Document, track, and retest defects through resolution, ensuring proper supporting documentation is maintained.
• Validate that system enhancements, conversions, upgrades, and process changes meet documented business requirements.
• Support release readiness activities by confirming testing results and identifying potential implementation risks.
• Assist in coordinating testing schedules, testing status updates, and execution progress reporting.
• Participate in project meetings, defect triage sessions, and testing reviews with cross-functional stakeholders.
• Execute post-release validation activities to confirm implementations perform as expected in production environments.
• Other duties as assigned, including performance of special tasks and follow up for accurate and timely completion of testing, requirements, or releases.
• Testing Scope:
• System conversions
• Platform upgrades
• Business process enhancements
• Automation initiatives
• Regulatory and compliance changes
• Production defect remediation
• Maintain testing evidence and documentation in accordance with project governance and audit requirements.
• Identify opportunities to improve testing efficiency, standardization, and quality assurance practices.

 
Requirements:

• 1+ years of experience in testing, quality assurance, business operations, banking operations, or related disciplines.
• 1+ years of Commercial Banking, Commercial Servicing, Loan Operations, or Financial Services experience.
• Experience executing structured test cases and documenting test results.
• Experience supporting User Acceptance Testing (UAT) or Quality Assurance (QA) activities.
• Experience working with JIRA, Azure DevOps, Quality Center, or similar testing and defect management tools.
• Strong attention to detail and ability to identify issues, inconsistencies, and defects.
• Ability to manage multiple testing efforts simultaneously while meeting deadlines.
• Strong written and verbal communication skills.
• Proficiency with Microsoft Excel, Word, and SharePoint.
• Highly Preferred:
• Familiarity with Loan IQ, Salesforce, nCino, SharePoint, or other enterprise servicing platforms.
• Experience supporting system conversions, upgrades, or transformation initiatives.
• Core Competencies:
• Test Planning and Execution
• Time Management
• Quality Assurance and Defect Identification
• Collaboration and Teamwork
• Analytical Thinking
• Risk Awareness
• Documentation and Recordkeeping
• Problem Solving
• Attention to Detail
• Continuous Improvement Mindset
• Top 3 things looking when reviewing resumes:
• Commercial Banking Experience (preferable with Loan IQ)
• Business and System Test Case Execution Background (testing background)
• Writing Business UAT test cases based on Business Requirements and/or previous experience executing test cases in JIRA/Xray

 
Why Should You Apply?

• Health Benefits
• Referral Program
• Excellent growth and advancement opportunities