Job Title: Process Excellence Manager, Credit and AR Reporting
Position Description: Protingent Staffing has an exciting contract Process Excellence Manager, Credit and AR Reporting with our client located in Lehi, UT.
Job Description:- The Process Excellence Manager, Credit & AR Reporting will be responsible for driving automation, optimization, and transformational improvement across Credit & AR Reporting processes globally.
- Reporting to the Director, Global Order to Cash (OTC) Process Owner, this role partners with AR&C leadership, other OTC Process Excellence Managers and the broader OTC team to streamline operations, automate manual work, mature processes, and improve working capital performance.
- This role is responsible for identifying, designing, and implementing end-to-end process enhancements that improve efficiency, effectiveness, and compliance with organizational goals.
- This is a high-level individual contributor role.
Job Responsibilities:- Leadership & Process Excellence:
- Build & transform scalable, efficient OM processes designed for the future and that improve customer and stakeholder experiences
- Indirectly influence, coach and energize AR&C team members and other key stakeholders through transformative change and process improvement methodologies
- Improve overall process maturity & operations across the AR&C team by defining and baselining process health metrics (cost / quality / time), monitoring over time
- Business Process Management:
- Collaborate with AR&C business owners to understand and document existing end to end policy, process and system flows.
- Maintain and evolve the Credit & AR Reporting service catalog and related process documents, highlighting cross functional roles and responsibilities, interdependencies, hand offs, control points, system integrations and accounting entries.
- Ensure processes are operating effectively through creation of best in class health metrics and monitoring systems
- Ensure compliance with internal controls and SOX requirements
- Translate system implementation & process redesign efforts into process documentation changes to keep business continuity
- Continuously refine policies and workflows for scalability
- Process Optimization & Automation:
- Utilize process improvement methodologies, including documenting current and future state processes, stakeholder identification and analysis, and communication plans, to implement improvements such as (but not limited to);
- Implementation of automation and AI tools for Credit Management & AR Reports (e.g., High Radius & Finance Control Tower).
- Creation & roll out of evolved Sales Order Credit Hold strategy
- Facilitate real-time dashboards or AI tools to better automate month & quarter end AR reporting tasks
- Analyze transactional data and efforts to establish baseline measurements to support business cases and influence change
- Collaborate with cross-functional teams to lead the development, execution and ongoing improvement of key processes while ensuring the needs of all stakeholders are met timely and effectively.
- Drive simplification (elimination of non value add activities), process improvement and automation.
- Liaise w/ business owners and IT teams to drive requirement creation and UAT tasks for system enhancement requests.
- Project Initiatives:
- Act as a project manager, overseeing AR&C projects from charter to execution, engaging stakeholders and driving completion of deliverables.
- Partner w/ Order to Cash Process Manager in ERP implementation efforts and other ongoing or new system implementation projects
- Coordinate UAT initiatives across Order to Cash department, ensuring resources are identified, test plans are created, and timelines are being met
- Liaise with key stakeholder teams like Sales Operations, Deal Desk, Subscription Ops, Finance, Legal, Tax, Audit, etc. to lead AR&C process understanding & redesign discussions that support new company growth initiatives and new go-to-market models.
- Scale up process for accurate and efficient Marketplace sales (e.g. AWS, Microsoft)
- Provide executive-level reporting on project status, process maturity and transformational progress to key Finance stakeholders.
Job Qualifications:- Bachelor’s degree in Accounting, Finance, Business, or related field
- 5+ years of AR, Credit, & Cash Application experience; prior operational leadership experience preferred.
- Proven expertise implementing automation or AI tools to support business needs.
- Lean Six Sigma or equivalent process improvement experience required, a minimum of Green Belt certification is preferred.
- Demonstrated ability to lead through influence and drive large-scale transformation.
- Strong experience in BPM, process design & mapping, and project management.
- Experience leveraging AI or RPA in financial processes preferred.
- ERP experience (NetSuite, SAP, or equivalent) and strong analytical skills.
- Excellent written, verbal, and presentation skills with the ability to articulate issues to in order to call to action.
Job Details:- Job Type: Contract
- Pay rate: $75-$84 /hr
- Location: Lehi, UT (3 days office)
Benefits Package: Protingent offers competitive salaries, insurance plan options (HDHP plan or POS plan), education/certification reimbursement, pre-tax commuter benefits, Paid Time Off (PTO) and an administered 401k plan.
About Protingent: Protingent is an Award-Winning provider of top-tier Engineering and IT talent, trusted by companies at the forefront of innovation — from Software and Aerospace to AI, Clean Tech, Medical Devices, and Connected Technologies. We’re passionate about making a positive impact by connecting exceptional talent with meaningful opportunities and helping our clients build the future.