Process Engineer

Roles & Responsibilities

Process Design & Architecture

• Define Target Operating Model (TOM) for Data Center Compute Services.
• Develop end-to-end workflows covering:

o Server Provisioning

o Capacity Management

o Asset Lifecycle Management

o VM Provisioning & Decommissioning

o OS Lifecycle & Patch Management

o Hardware Refresh Programs

o Incident, Problem & Change Management

o DR and Business Continuity processes

• Create L1-L4 process maps, SIPOC diagrams, and RACI matrices.
• Establish standards, policies, SOPs, and operational playbooks.

Compute Product Line Management

• Build operational frameworks for:

o Physical Servers (Dell, HPE, Lenovo)

o VMware/Nutanix/Hyper-V platforms

o Private Cloud Platforms

o AI/HPC Infrastructure

o GPU Clusters

o Container Platforms (Kubernetes/OpenShift)

• Define service catalog and service consumption models.

Automation & Process Optimization

• Identify opportunities for automation and self-service.
• Work with engineering teams to implement:

o Infrastructure as Code (Terraform, Ansible)

o Automated provisioning o Workflow orchestration

o AI-driven operational monitoring

• Drive Lean/Six Sigma initiatives to improve efficiency.

Governance & Compliance

• Establish KPIs, SLAs, OLAs, and operational scorecards.
• Ensure compliance with:

o ITIL

o ISO 27001

o SOC Controls

o Security & Risk guidelines

• Support audit readiness and operational reviews.

Capacity & Lifecycle Management

• Define capacity planning processes.
• Develop forecasting models for compute growth.
• Establish refresh, retirement, and migration frameworks.
• Optimize infrastructure utilization and operational costs.

Stakeholder Management

• Collaborate with:

o Data Center Operations

o Infrastructure Engineering

o Cloud Teams

o Cybersecurity

o Service Management

o Application Owners

• Facilitate workshops and process governance meetings.

TCS Employee Benefits Summary:

Discretionary Annual Incentive.

Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.

Family Support: Maternal & Parental Leaves.

Insurance Options: Auto & Home Insurance, Identity Theft Protection.

Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.

Time Off: Vacation, Time Off, Sick Leave & Holidays.

Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

Salary Range: $100,000 - $130,000 a year