Job Title: Process Coordinator
Location: Plano, TX
Duration: 12 months contract(with the chances of extension)Job Summary
TFS Fleet Management is a new business unit focused on expanding Toyota’s Fleet and Mobility capabilities. The
Fleet Business Analyst will play a critical role in supporting the operational processes that enable TFS Fleet’s business and mobility initiatives.
This role will support the
full vehicle lifecycle, from vehicle ordering and delivery through registration, telematics, maintenance, accident/claims management, and vehicle remarketing. The ideal candidate will be highly organized, process-oriented, detail-focused, and comfortable working with cross-functional stakeholders to manage operational activities, documentation, data, and business inquiries.
Key ResponsibilitiesFleet Process & Operations Management- Support day-to-day fleet management business processes and operational activities.
- Assist with vehicle ordering, tracking, delivery, and fulfillment processes.
- Support telematics installation and inventory management.
- Provide support for vehicle claims and accident management processes.
- Assist with license and title activities, including tracking registration status and vehicle registration renewals.
- Support the vehicle remarketing process and related operational activities.
- Monitor processes, identify issues, and help ensure activities are completed accurately and on time.
- Respond to and resolve stakeholder inquiries related to fleet operations.
Data & Business Analysis- Gather, organize, and analyze fleet-related business and operational data.
- Prepare reports, presentations, and business updates for stakeholders.
- Identify process gaps, trends, and opportunities for operational improvement.
- Maintain accurate records and tracking documentation.
Documentation & Process Management- Create and maintain Standard Operating Procedures (SOPs), process documentation, work instructions, and other operational materials.
- Help standardize and improve fleet business processes.
- Maintain process trackers and documentation to ensure visibility and accountability.
Stakeholder & Meeting Support- Collaborate with internal teams, business stakeholders, vendors, and operational partners.
- Facilitate or coordinate business meetings, discussions, and status updates.
- Capture meeting notes, action items, decisions, and follow-ups.
- Communicate process updates and provide timely responses to stakeholder questions.
Required Qualifications & Top Skills- 3+ years of experience in business analysis, process management, project management, operations, or a related field.
- Strong process documentation skills, including experience creating SOPs, workflows, procedures, or work instructions.
- Advanced proficiency with Microsoft Excel for data tracking, reporting, and analysis.
- Strong Microsoft PowerPoint skills with the ability to create clear business presentations.
- Experience facilitating meetings, coordinating stakeholders, and tracking action items.
- Strong organizational skills with excellent attention to detail.
- Ability to manage multiple priorities and work effectively in a cross-functional environment.
- Strong written and verbal communication skills.
Education & Experience- Bachelor’s degree in Business, Operations, Project Management, Supply Chain, Automotive, or a related field preferred.
- Equivalent professional experience may be considered in place of a degree.
Preferred / Nice-to-Have Qualifications- Fleet management or automotive industry experience is a plus but not required.
- Experience working with call center agents or customer service operations.
- Experience supporting vehicle registration, title, claims, maintenance, telematics, or remarketing processes is a plus.
- Experience working in a process-driven or operations-focused environment.
- Experience with business process improvement or workflow optimization.