| Location | glen allen, VA |
Who We Are: Eastern Controls is proud to be recognized as a Top Workplace in the Philadelphia region. We are a family-owned manufacturer's representative providing best-in-class process control solutions, service, and training. We serve critical industries, including Life Sciences, Power, Water/Wastewater, Chemical, Refining, and Food & Beverage. Since 1969, we have built a culture that values technical expertise, strong customer relationships, and a team-driven, family-oriented environment. Who We're Seeking:
You are a technical expert who enjoys helping others learn and succeed. You have a passion for process instrumentation, industrial automation, and sharing knowledge in a way that is practical, engaging, and easy to apply in real-world environments. You thrive in customer-facing settings and are equally comfortable leading instructor-led classroom sessions, delivering virtual training, or guiding hands-on workshops. You enjoy breaking down complex technical concepts and helping customers build confidence in installing, configuring, commissioning, troubleshooting, calibrating, and maintaining industrial instrumentation. You are a strong communicator who can adapt your training approach to different audiences, from experienced technicians and engineers to personnel who are new to instrumentation and process control technologies. You understand that effective training goes beyond technical knowledge and requires patience, listening skills, and a commitment to customer success. You are collaborative by nature and enjoy working cross-functionally with Sales, Service, Marketing, and manufacturing partners to develop training programs that improve equipment reliability, operational efficiency, and workforce competency. We're looking for someone who:
Has strong knowledge of process instrumentation, industrial automation, and control systems. Enjoys teaching, mentoring, and helping customers develop technical skills. Can confidently deliver engaging training in classroom, virtual, and hands-on environments. Is experienced with instrument installation, configuration, commissioning, diagnostics, troubleshooting, calibration, and maintenance. Understands device configuration software, Ethernet-based industrial communications, and industry best practices. Can evaluate customer knowledge levels and tailor training to specific applications and operational needs. Is committed to promoting safe work practices and proper instrumentation lifecycle management. Takes initiative to develop, update, and continuously improve training materials, presentations, lab exercises, and competency assessments. Builds strong relationships with customers and internal stakeholders through professionalism, technical credibility, and excellent communication skills. Is organized, self-motivated, and passionate about continuous learning and knowledge sharing.
This role is ideal for someone who wants to combine deep technical expertise with a passion for education and customer success while making a direct impact on how customers apply and benefit from process control technologies.
Essential Responsibilities Customer Training & Technical Education
Deliver instructor-led technical training at company facilities, customer sites, and through virtual platforms. Conduct hands-on training covering installation, configuration, commissioning, diagnostics, troubleshooting, calibration, and maintenance of instrumentation. Train customers on modern device configuration software, Ethernet-based industrial communications, and industry best practices. Evaluate customer knowledge and tailor training programs to meet specific application and operational requirements. Promote safe work practices and proper instrumentation lifecycle management.
Curriculum Development
Develop, maintain, and continuously improve technical training materials, presentations, student guides, laboratory exercises, and competency assessments. Update course content to reflect new products, software revisions, communication technologies, and industry standards. Collaborate with manufacturing partners to incorporate current product information and technical resources.
Customer Support & Program Development
Support Sales and Service teams by providing technical expertise and customer training solutions. Assist Marketing with promoting scheduled training classes. Measure training effectiveness through written and practical evaluations and recommend follow-up training as needed. Identify opportunities to expand customer training offerings based on industry trends and customer needs. Perform other duties as assigned.
Travel Travel to company locations, customer facilities, and manufacturer training centers is required on an as-needed basis. Up to 50% overnight travel may be required depending on customer schedules and training facility locations.
Requirements
Job Requirements Education Associate degree in Engineering Technology, Instrumentation, Electronics, Industrial Automation, or a related technical field, or an equivalent combination of education and experience. Experience
7+ years of experience in process instrumentation, industrial automation, field service, technical support, or applications engineering. Experience commissioning, configuring, and troubleshooting industrial instrumentation. Previous customer training, mentoring, or instructional experience preferred.
Core Competencies
Customer-focused communication and relationship building Technical expertise in flow, level, pressure, temperature, and analytical instrumentation Instrument commissioning, startup, and diagnostics Ethernet-based industrial communications and device configuration software Strong presentation, facilitation, and public speaking skills Organization, planning, and project management Continuous learning and commitment to emerging technologies
Physical Requirements & Working Conditions The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Ability to stand for extended periods while conducting training. Ability to lift and transport training equipment weighing up to 40 pounds. Ability to travel by automobile and commercial airline as required. Ability to work safely in industrial environments while using appropriate personal protective equipment (PPE).
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