Process Consultant

Manifest Solutions is currently seeking a Process Consultant for a position in Columbus, OH.

Process Documentation & Mapping

• Develop and maintain enterprise process documentation including: Level 1 (Value Stream) process maps, Level 2 (End-to-End) process maps, Level 3 (Detailed Workflow) process maps
• Facilitate process discovery sessions with subject matter experts and business stakeholders.
• Document current-state processes using approved process mapping standards and tools.
• Ensure process documentation is complete, accurate, and maintained within designated repositories.
• Support process governance activities by maintaining process inventories and documentation standards. Standard

Operating Procedures & Work Instructions

• Create, update, and maintain: Standard Operating Procedures (SOPs), Work Instructions. Job Aids. Process Narratives
• Translate complex operational activities into easy-to-follow instructions. 
• Ensure documentation aligns with organizational standards, regulatory requirements, and audit expectations.

Business Analysis & Requirements Gathering

• Assist with gathering and documenting business requirements for process improvement and system enhancement initiatives.
• Interview stakeholders to understand business needs, process pain points, and operational requirements.
• Document business requirements, user stories, process impacts, and functional requirements.
• Support gap analysis activities between current and future-state processes.
• Collaborate with project teams to ensure requirements are accurately captured and understood.

Training & Change Support

• Develop training materials to support process changes and new procedures.
• Create process-based training presentations, job aids, quick reference guides, and onboarding materials.
• Support end-user training and knowledge transfer activities.
• Assist with change management and communication efforts related to process updates.

Continuous Improvement Support

• Identify process documentation gaps, redundancies, and standardization opportunities.
• Support Operational Excellence, Continuous Improvement, and Business Transformation initiatives.
• Participate in process improvement workshops and working sessions.
• Assist with tracking implementation actions and documenting process changes resulting from improvement initiatives.

Required Qualifications

• Experience developing process maps, SOPs, work instructions, or training documentation.
• Strong interviewing and facilitation skills.
• Excellent written communication and documentation skills.
• Strong attention to detail and organizational skills.

Preferred Qualifications

• Experience with Visio, Whiteboard, Signavio, or similar process mapping tools.
• Experience working within Operational Excellence, Lean, Continuous Improvement, or Process Management organizations.
• Familiarity with business analysis techniques, project management and requirements gathering.
• Lean Six Sigma Yellow Belt or Green Belt certification.