Process Automation & Learning Technology Solutions Consultant

Job Title: LMS Administrator (AI & Automation)
Location: Remote
Hours/Schedule: Monday–Friday, 8 am to 5 pm
Compensation: $65-69/hour DOQ
Type: 18 month contract

Overview

We’re hiring an LMS Administrator (AI & Automation) to modernize and optimize enterprise learning systems through automation and AI-driven solutions. This role blends LMS administration (SuccessFactors Learning) with hands-on development using ServiceNow, Microsoft Power Platform, and AI tools (Copilot, agents) to improve learning delivery, streamline operations, and enhance the user experience.

You’ll work cross-functionally with L&D, IT, and data teams to build scalable solutions in a regulated environment, with a strong focus on efficiency, automation, and continuous improvement.

Responsibilities

• Administer and optimize SuccessFactors Learning (configuration, reporting, user support)
• Design and implement automated workflows using ServiceNow, Power Automate, and Smartsheet
• Build and maintain ServiceNow catalog items, service portals, and workflow solutions
• Develop AI-enabled tools (Copilot, AI agents) to support content creation, learner engagement, and operational efficiency
• Evaluate and implement emerging AI technologies to enhance automation and knowledge management
• Manage incoming requests, troubleshoot issues, and deliver scalable solutions
• Support LMS-related integrations, reporting, and data workflows
• Develop and maintain SharePoint sites, knowledge bases, and documentation
• Ensure systems meet accessibility, security, and compliance standards
• Partner with L&D, IT, and enterprise teams to align solutions with business needs
• Contribute to multiple concurrent projects, ensuring timelines and stakeholder alignment

Qualifications

Required:

• Bachelor’s degree in IT, Computer Science, or related field
• 3+ years of experience with LMS administration (preferably SuccessFactors Learning)
• Experience with process automation tools (ServiceNow, Power Automate, or similar)
• Hands-on experience building workflows and supporting enterprise systems
• Experience supporting or delivering technology-driven learning initiatives

Preferred:

• Experience with Microsoft Power Platform (Power Automate, Power Apps)
• Experience building AI-enabled solutions (Microsoft Copilot, Copilot Studio, AI agents, etc.)
• Background in pharma, biotech, or other regulated environments
• SharePoint administration or development experience
• Basic knowledge of HTML, CSS, JavaScript, Python, or SQL

Benefits

System One offers eligible employees health and welfare benefits coverage options, including medical, dental, vision, spending accounts, life insurance, voluntary plans, and participation in a 401(k) plan.