Process Assistant, Rapid Asset Deployment

About the Team

The OpsTech Solutions (OTS) organization delivers world-class IT services powering Amazon"s fulfillment centers and transportation networks across the globe. Within OTS, the Supply Chain organization ensures Amazon operations sites receive the technology equipment they need-on time, every time. Our flagship Rapid Asset Deployment site, RAD1, is the nerve center for IT asset lifecycle management, supporting Amazon"s operational network at scale.

We are seeking a motivated, detail-oriented, and hands-on Process Assistant (PA) to join our Janus Operations team at RAD1 in Antioch, Tennessee. This is a high-impact role where you"ll directly support the flow of critical IT assets through inbound receiving, prep, picking, packing, shipping, and PIT operations-ensuring Amazon"s sites stay equipped and operational.

Role Overview

As a Process Assistant, you are the connective tissue between our Associates and Area Managers. You"ll lead from the floor-coaching, training, and driving daily execution across one or more departments within Janus Operations. This role demands someone who thrives in a fast-paced warehouse environment, takes ownership of outcomes, and is passionate about developing people and improving processes.

Location: RAD1 - Antioch, Tennessee

Schedule: Sunday - Thursday | 10:30 PM - 7:00 AM(CT) (subject to change based on business needs)

Reports to: Area Manager, Janus Operations

Process Improvement & Safety

• Participate in and contribute to Operational Excellence (OpEx) initiatives, Kaizen events, and continuous improvement projects
• Review, update, and ensure compliance with Standard Operating Procedures (SOPs)
• Identify and escalate safety hazards; coach associates on safe work practices
• Actively participate in safety initiatives and maintain a clean, organized, and audit-ready work area
• Support cross-functional coordination with Operations Engineering and Ground Transportation Logistics (GTL) teams as needed

People Leadership

• Lead daily stand-up meetings and communicate priorities, updates, and performance expectations
• Train, coach, and mentor associates on SOPs, best practices, and safety protocols
• Track attendance and provide policy follow-up (responsibilities do not extend to disciplinary action)
• Serve as a floor resource-answering questions, removing barriers, and ensuring associates have what they need to succeed
• Provide real-time feedback to drive individual and team performance

Why RAD1 Janus Operations?

• High-Impact Work: Every asset you help move supports Amazon"s global operations network
• Growth Opportunity: RAD1 is expanding-this is a ground-floor opportunity to grow with a scaling operation
• Skill Development: Gain cross-functional exposure across 6 operational departments
• Team Culture: Join a collaborative team that values ownership, innovation, and developing future leaders

Key job responsibilities

• Support daily department operations including labor allocation, shift planning, job assignments, and production goal attainment
• Fully understand end-to-end workflow across Janus departments (Inbound, Prep, Pick, Pack, Ship, and PIT Operations) and daily production targets
• Fill in with production duties as needed to maintain flow and meet shipping commitments
• Track and report labor hours, UPH (units per hour), and associate performance metrics
• Provide vacation and absence coverage for Area Managers, maintaining operational continuity