Process Analyst

Job Title: Process Analyst
Location: Pensacola, FL
Type: Contract
Work Model: Hybrid – onsite and remote
Hours: 40.0 hours per week

Responsibilities

• Analyze existing business processes to identify inefficiencies, redundancies, risks, and opportunities for improvement.
• Conduct end-to-end process reviews to understand workflows, dependencies, pain points, and business impacts.
• Facilitate discussions with stakeholders and subject matter experts (SMEs) to gather requirements and understand current-state processes.
• Develop current-state and future-state process maps, flowcharts, and supporting documentation using process modeling best practices.
• Partner with business stakeholders to design and document new processes.
• Identify process improvement opportunities and provide data-driven recommendations to improve efficiency, effectiveness, quality, and customer experience.
• Develop and maintain process documentation including process maps and process narratives.
• Conduct root cause analysis and recommend solutions to address process-related issues and operational challenges.
• Support business process redesign initiatives by evaluating process performance, controls, handoffs, and automation opportunities.
• Contribute to the development of business cases, value assessments, and ROI analyses for process improvement initiatives.
• Collaborate with cross-functional teams to evaluate and implement process changes.
• Support the implementation of approved process improvements and monitor effectiveness through performance metrics and reporting.
• Assist in benchmarking internal processes against industry standards and best practices.
• Utilize process modeling and workflow tools to visualize, communicate, and validate process designs.
• Participate in change management activities to support successful process adoption and stakeholder engagement.
• Present findings, recommendations, and process improvement opportunities to stakeholders and leadership audiences.
• May perform other duties as assigned.

Requirements

• 5+ years of experience in process improvement or business analysis.
• Intermediate understanding of business and operating environment.
• Experience in root cause analysis and problem-solving techniques.
• Experience in process documentation and standardization.
• Experience in cross-functional collaboration.
• Exposure to business case development and ROI modeling.
• Proficient in process improvement methodologies.
• Proficient in process modeling and workflow tools.
• Basic knowledge of data analysis and visualization techniques.
• Understanding of change management principles.
• Knowledge of business requirements gathering.
• Knowledge of performance metrics and KPIs.
• Project management skills.
• Bachelor’s Degree in Business, Operations, or related field or equivalent training, education, and experience.
• Desired Skills: Lean Six Sigma certification, Certified Business Process Professional (CBPP), or Certified Lean Practitioner.

System One, and its subsidiaries including Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

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Ref: #851-Rockville-S1
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