Analyze workflows, routing processes, and claim transfer activities to identify exceptions and operational improvements. Provide database administration support as a Claims Center database gatekeeper.
Numbers & Facts
Location
SAT/Phoenix, TX
Description
Process Analyst Intermediate
Key Responsibilities
Conduct business process audits and reviews within Property Claims operations.
Analyze workflows, routing processes, and claim transfer activities to identify exceptions and operational improvements.
Perform root cause analysis and recommend process improvements.
Analyze and report on complex data to support business decision-making.
Determine, implement, and evaluate business metrics to meet organizational and customer needs.
Maintain and manage SharePoint content, governance, and site administration.
Provide database administration support as a Claims Center database gatekeeper.
Gather information from multiple sources and clearly communicate findings and recommendations.
Required Qualifications
Business Process Analyst experience.
Experience performing process audits and process reviews.
Root cause analysis experience.
Database administration experience.
Strong learning agility and ability to quickly adapt to changing priorities.
Ability to work through ambiguity in an ad hoc environment with minimal structure.
Strong analytical, strategic thinking, and decision-making skills.
Preferred Qualifications
Property Claims or Financial Services experience.
Tableau experience or ability to quickly learn Tableau.
SharePoint content editing and governance experience.
Claims transfer audit experience.
Growth mindset and strong utilization of available resources.