Process Analyst

Job Summary:

Partners with agencies and executive leadership to drive continuous improvement and data-driven decision-making in transactional environments using Lean, Six Sigma, and the Seven Quality Tools.

Responsibilities:

• Facilitating process mapping, root cause analysis, improvement workshops, and rapid improvement events.

• Developing and delivering process improvement training; coaching and mentoring employees and executive leadership.

• Supporting strategic deployment, project selection, and prioritization aligned with agency objectives.

• Analyzing business processes, programs, policies, budget data, and performance metrics to identify improvement opportunities.

• Building business cases, evaluating ROI, and preparing reports with findings and recommendations for leadership.

• Developing and tracking performance metrics, measuring improvement outcomes, and ensuring approved changes achieve defined results.

• Partnering with stakeholders across departments to gain buy-in, manage conflict, and drive measurable change.

Required qualifications:

• Bachelor's degree in Business, Engineering, Public Administration, Finance, Management, or a related field.

• 2+ years of team experience driving measurable change.

• 2+ years facilitating continuous improvement activities, including training and education aligned with organizational objectives.

• Data analysis experience using Excel, SPSS, Minitab, Stata, R, or an equivalent tool.

• Experience managing budget and performance data, training others in process improvement/projectmanagement/behavioral economics/human-centered design, and analyzing processes to recommend improvements.

• Strong knowledge of the Seven Quality Tools, process improvement methodologies, project management, facilitation, and executive-level communication.