Process Analyst

This team handles incoming documents (medical records, claims, etc.) from third-party vendors. The documents go through an AI routing process to ensure they align with eligibility and appropriate workflows.

Responsibilities:

• Perform quality audits on incoming documents
• • Tracking defects and errors
• Ensure documents are routed correctly
• • Review and validate documents
  • Working in Excel/spreadsheets

Must haves:

• 1-2 years in healthcare- understanding some medical terminology
• Analytical skills- Identify trends, patterns, and root causes

*This is not a customer facing role

Nice to haves:

• Process improvement mindset

Interview process:

1 and done

Manager Interview availability:

This Thursday: 11AM–12PM CST

Next Wednesday: 3–4 PM CST

Next Friday: 11AM-1PM CST

Job Title

Process Analyst

Work Schedule

• Monday to Friday
• Core business hours: 7:00 a.m. – 5:00 p.m. EST
• Flexibility available within standard business days

Position Overview

The Business Process Analyst plays a critical role in executing post‑monitoring and audit activities that support paperless and digital transformation initiatives across multiple lines of business. This role partners closely with a correspondence and technology function to evaluate, improve, and maintain end‑to‑end business processes while ensuring quality, efficiency, and compliance.

Key Responsibilities

The successful candidate will be responsible for the following on a day‑to‑day basis:

• Maintain and update post‑monitoring plans and process documentation used by supported business functions
• Create, document, control, and continuously improve end‑to‑end business processes
• Identify process improvement opportunities and develop practical solutions using process excellence principles and methodologies
• Apply continuous improvement tools to implement basic process enhancements
• Monitor existing processes to recognise trends, inefficiencies, and emerging issues
• Identify, document, and report process issues and defects
• Analyse data to determine root causes of defects or issues and document trends
• Develop solutions to support new or enhanced business capabilities
• Collaborate with stakeholders by sharing ideas, providing direction, and adapting to changes in strategy or priorities
• Manage multiple priorities effectively while meeting deadlines with a high level of accuracy and organisation

Required Skills and Experience

• Minimum 2 years’ experience in business operations, business process analysis, workflow analysis, process mapping, or a combination thereof
• Proven ability to work in a fast‑paced environment with frequently changing priorities
• Strong analytical and problem‑solving skills
• Ability to work independently while also contributing effectively within a team
• Experience analysing large datasets or spreadsheets to identify defects, trends, and patterns
• Demonstrated ability to apply continuous improvement methods and structured thinking to analyse data and support business decisions
• Intermediate proficiency with PC‑based software and database tools, including Microsoft Excel and PowerPoint

Preferred Qualifications

Candidates will stand out if they have:

• Knowledge of quality assurance and audit processes
• Familiarity with AI or Machine Learning tools and concepts
• Experience with defect remediation and issue resolution processes
• Background in medical, dental, or healthcare insurance environments
• Strong verbal and written communication skills with the ability to engage stakeholders at all organisational levels
• Confidence and appropriate assertiveness when performing responsibilities
• Excellent organisational, time management, and team‑building skills
• Ability to remain professional, composed, and proactive in high‑pressure or high‑volume environments