Procedure Change Coordinator

Possess overall business, technical and cross-functional savvy to solve complex problems and make timely decisions; ability to understand key financial and performance metrics. Ability to work collaboratively and cross-functionally with Key’s lines of business and other support partners, as well as work independently within and beyond the scope of the defined job function.

Our Client, a Banking company, is looking for a Procedure Change Coordinator for their Brooklyn, OH location.
 
Responsibilities:

• Partners with leaders, and peers to ensure procedures, policies and process maps are reviewed annually and appropriately utilized.
• Acts as a resource for ALL associates to educate and clarify internal policies and procedures related to products, services, and department operations.
• Partners with Loan Services leadership and Business Training to effectively onboard new associates to our procedure and policy management system.
• Develops, creates and enhances training materials in collaboration with trainers.
• Works with Risk Partners to review, manage, and remain compliant with all areas of risk associated with developing and updating procedures.
• Create robust reporting for business leaders, risk partners, and external auditors.
• Partners with leaders, Business Training partners, and peers to ensure procedures are current and appropriately utilized.
• Creates constructive feedback to the Loan Services leadership team and team members with regards to procedures.
• Actively looks for continuous improvements within the procedure and risk process.
• Strong working knowledge of bank policies and government regulations.
• Ensure that established bank policies and procedures are adhered to.
• Minimizes risk to the bank.
• Stays current on risk guidelines and is accountable for leveraging industry best practices.
• Interacts with any and all Key Bank departments and/or clients.
• Provides system-based instructions and assistance.
• Supports client initiatives, rollouts, and conversions by supporting procedure updates and reporting.
• Marginal or peripheral functions:
• In partnership with Business Training, develops on-the-job tools to support procedure development and maintenance.
• Surface associate feedback around communication, systems, tools, reporting, and opportunities for added value proposition.
• Identify and implement Continuous Improvement initiatives that have a significant positive impact to expense savings and service quality.

 
Requirements:

• High School Diploma, GED or equivalent work experience.
• Experience with Microsoft Office Suite – Excel, PowerPoint
• Experience with Process Mapping – Excel, PowerPoint, Viso
• Demonstrated success with functional and technical subject matter and the ability to translate material into explicable concepts.
• Ability to adjust approach to match diverse learning styles and recognize the presence or absence of standard behaviors.
• Exhibits a commitment to a learning organization and team culture.
• Possess overall business, technical and cross-functional savvy to solve complex problems and make timely decisions; ability to understand key financial and performance metrics.
• Ability to work collaboratively and cross-functionally with Key’s lines of business and other support partners, as well as work independently within and beyond the scope of the defined job function.
• Excellent verbal and written communication skills and the ability to have a positive and confident influence to a large cross-site constituency.
• Preferred qualifications:
• Bachelor’s degree in English, Communications, or other related field of study.
• Experience with Process Mapping – Excel, PowerPoint, Viso
• Previous Procedure writing/updating experience
• Converge Point Drafter/Reviewer Experience
• Experience leading meetings with large groups
• Competencies/skills:
• Functional and technical aptitude.
• Adapt and learn.
• Communicates openly and effectively.
• Coaching and feedback.
• Influences and motivates others.
• Proactive and action oriented.
• Drive for results.
• Champion change and innovation.
• Excellent written skills.
• Presentation skills

 
Why Should You Apply?

• Health Benefits
• Referral Program
• Excellent growth and advancement opportunities