Procedural Scheduler - Med Surg

Overview

Embark on a rewarding career with Saint Luke's Hospital hospital. If you are a compassionate healthcare professional eager to contribute to patient care, this is your opportunity where your skills make a difference every day. Join us in delivering exceptional healthcare with a personal touch.

At Saint Luke's Hospital, we understand that our greatest asset is our dedicated team of professionals. That's why we offer more than a job - we provide a comprehensive benefit package that prioritizes your health, professional development, and work-life balance. The available plans and programs include:

• Medical, dental, vision, and life insurance
• 401(k) retirement savings plan with employer match
• Generous paid time off
• Career development and continuing education opportunities
• Health savings accounts, healthcare & dependent flexible spending accounts
• Employee Assistance program, Employee discount program
• Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, auto & home insurance

Note: Eligibility for benefits may vary by location and is determined by employment status

Job Summary

This position may qualify for a sign-on bonus.

The Procedural Scheduler (Level 1) is responsible for scheduling patients for a specific department(s). The position has significant communication requirements with practice offices. The job requires excellent communication skills to build collegial relationships with surgeons' physicians, patients and staff. The position may also require assisting with other areas key to the continuity of patient care.

Responsibilities

General Functions:

Coordination of Center Schedule

Schedules clinical procedures to promote consistent high-quality clinical care, including scheduling the correct procedure, site and supplies

Schedules and registers patients via phone interaction to organize, arrange and coordinate patient and facility needs by considering variables as diagnosis, personal resources, equipment needs, patient availability, patient need, duration of treatment, insurance eligibility, safety needs and physician orders

Obtains and enters all necessary information from physician office requesting operating room or procedure room time

Communicates patient needs and resource requirements to ensure appropriate resources are available prior to scheduling. Interprets scheduling implications or limitations

Maintains high productivity and performs efficiently, regardless of whether the work volume is high or low. Appropriately prioritizes work activities. Responds to difficult situations with self-control and a positive attitude.

Allows adequate time for each procedure including individual physician requests, room turnover and other aspects of the facility schedule

Validates credentials of providers

Works with Hospital Directors, Chief Nursing Officer, and other hospital leaders to manage block time, as applicable

Assists other employees and with other duties as requiredCommunication and Customer Service

Communicates with hospital leadership team regarding scheduling issues.

Communicates special equipment, instrument, supply, anesthesia, and staffing requests to the hospital leadership team

Communicates with physician offices to confirm cases, identify special needs, and determine any changes that should take place

Communicates with physician offices to proactively manage dedicated time (such as block time), including anticipating scheduling changes such as additional open time (from block time releases, as applicable) or future availability. Promptly informs physician offices of hospital changes.

Builds relationships with current and new physicians by effectively communicating scheduling information

Collaborates with scheduling team, surgical clinical team and physician relations team to successfully promote scheduling opportunities

Promotes positive coworker relationships through teamwork and cooperation

Department/Business Unit Functions:

Utilizes resources efficiently and effectively

Maintains safe environment

Addresses patient population-specific needs

Participates in Performance Improvement activities

Qualifications

MINIMUM EDUCATION: High School Graduate diploma (or equivalent)

PREFERRED EDUCATION: 1 year of PCA/CNA

MINIMUM EXPERIENCE: 1 year of scheduling experience (or related)

PREFERRED EXPERIENCE: or in a position as a scheduler

REQUIRED CERTIFICATIONS/LICENSURE: None

PREFERRED CERTIFICATIONS/LICENSURE: None

REQUIRED COURSES/ COMPLETIONS (e.g., CPR): None

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Organization Description

Baptist Health System has more than 120 years history of caring for our community and making a positive difference. Our system of care includes six full-service hospitals, a specialized childrens hospital with a dedicated pediatric emergency unit, a comprehensive cancer care network, fitness and rehabilitation centers, a physician network, imaging centers, ambulatory services and the Baptist School of Health Professions. Wherever you go in the Baptist Health System, youll find that we have the same goal to help people achieve health for life through compassionate service inspired by faith. Join our team!

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