Problem Resolution Coordinator

Our Client, a Medical Research company, is looking for a Problem Resolution Coordinator for their Lenexa, KS location.

Responsibilities:

• Review Test in Question orders from physicians
• Handles specimens for retrieval, banking, add-ons, pending lists
• Data analysis
• Researches, responds, records and submits additional errors regarding department quality to the department supervisor or manager as needed
• Demonstrates ability to interpret specimen flow/tracking data utilizing all available reports and resources (e.g. specimen logs, work lists, management reports, laboratory information systems, front-end automation, testing instrumentation, etc.)

Requirements:

• Associates degree required, BS preferred
• Work Experience:
• Medical background preferred which includes medical terminology applicable to a clinical laboratory
• Previous data/analytics experience
• Physical and Mental Requirements:
• Able to sit or stand for long periods
• Works in a biohazard environment, practicing good safety habits
• Handles multiple tasks and works in a fast paced, production environment
• Other:
• PC skills in Excel and Word applications with ability to extract and analyze data
• Maintains composure while working under pressure
• Reflects good judgment at all times when determining what action to take when resolving problems
• Adheres to client core values, safety and compliance policies and procedures
• Demonstrates strong interpersonal skills that foster a positive environment
• Demonstrates flexibility and be able to change.

Why Should You Apply?

• Health Benefits
• Referral Program
• Excellent growth and advancement opportunities