Problem Resolution Coordinator

Problem Resolution Coordinator

Location: Lenexa, KS

Onsite Flexibility: Onsite

Contract Details

• Position Type: Contract
• Contract Duration: 5 months
• Pay Rate: $23.00 / Hour (USD)
• Shift / Schedule: 7:00 AM 3:30 PM
• Work Authorization: Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Job Summary

The Problem Resolution Coordinator functions proactively in a problem resolution capacity and works to identify and solve issues in regards to processing and testing laboratory specimens. Collaborates with various departments including, but not limited to Specimen Processing, Referral Testing, and Technical departments to research and resolve issues, expedite specimen testing and result reporting.

Key Responsibilities

• Review Test in Question orders from physicians
• Handle specimens for retrieval, banking, add-ons, and pending lists
• Perform data analysis
• Research, respond, record, and submit additional errors regarding department quality to the department supervisor or manager as needed
• Demonstrate ability to interpret specimen flow/tracking data utilizing all available reports and resources (e.g., specimen logs, work lists, management reports, laboratory information systems, front-end automation, testing instrumentation, etc.)

Required Skills

• PC skills in Excel and Word applications with ability to extract and analyze data
• Maintains composure while working under pressure
• Reflects good judgment at all times when determining what action to take when resolving problems
• Adheres to core values, safety and compliance policies and procedures
• Demonstrates strong interpersonal skills that foster a positive environment
• Demonstrates flexibility and ability to adapt to change

Education Requirements

• Associate's degree required
• Bachelor of Science (BS) preferred

Required Experience

• Previous data/analytics experience

Nice-to-Have Experience

• Medical background preferred, which includes medical terminology applicable to a clinical laboratory

Work Environment / Physical Requirements

• Able to sit or stand for long periods
• Works in a biohazard environment, practicing good safety habits
• Handles multiple tasks and works in a fast-paced, production environment
• Overtime expected

Benefits

• Medical, Vision, and Dental Insurance Plans
• 401k Retirement Fund

About the Client

This client is a leading provider of diagnostic information services in healthcare, serving one in three adult Americans annually and supporting half of the physicians and hospitals across the United States, with laboratory operations extending internationally. With nearly 50,000 employees, this organization operates at national scale while serving patients at the most personal level. Professionals across laboratory science, logistics, technology, and business functions contribute directly to clinical decisions, treatment guidance, and patient outcomes that genuinely matter.

About GTT

GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. We highly value diverse and inclusive workplaces and support Fortune 500 organizations across banking, financial services, technology, life sciences, biotech, utilities, and retail sectors throughout the U.S. and Canada.

Job Number: 26-14143