Problem Resolution Coordinator

Researches, responds, records and submits additional errors regarding department quality to the department supervisor or manager as needed. specimen logs, work lists, management reports, laboratory information systems, front-end automation, testing instrumentation, etc.).

Our Client, a Medical Research company, is looking for a Problem Resolution Coordinator for their Lenexa, KS location.
 
Responsibilities:

• Review Test in Question orders from physicians
• Handles specimens for retrieval, banking, add-ons, pending lists
• Data analysis
• Researches, responds, records and submits additional errors regarding department quality to the department supervisor or manager as needed
• Demonstrates ability to interpret specimen flow/tracking data utilizing all available reports and resources (e.g. specimen logs, work lists, management reports, laboratory information systems, front-end automation, testing instrumentation, etc.)

 
Requirements:

• Associates degree required, BS preferred
• Work Experience:
• Medical background preferred which includes medical terminology applicable to a clinical laboratory
• Previous data/analytics experience
• Physical and Mental Requirements:
• Able to sit or stand for long periods
• Works in a biohazard environment, practicing good safety habits
• Handles multiple tasks and works in a fast paced, production environment
• Other:
• PC skills in Excel and Word applications with ability to extract and analyze data
• Maintains composure while working under pressure
• Reflects good judgment at all times when determining what action to take when resolving problems
• Adheres to client core values, safety and compliance policies and procedures
• Demonstrates strong interpersonal skills that foster a positive environment
• Demonstrates flexibility and be able to change.

 
Why Should You Apply?

• Health Benefits
• Referral Program
• Excellent growth and advancement opportunities