14844 – Problem Manager (Onsite) – Palm Beach Gardens, FLStart Date: ASAP
Type: Temporary Project
Estimated Duration: 12+ months with possible extensions
Work Setting: 100% of the time at the Client's site. No telecommuting or remote work. This is a non-negotiable requirement from the client.
Only candidates able to relocate as required should apply to avoid removal from future consideration.
Our client is filling this contract position exclusively through approved staffing partners, so this opportunity is not available by applying directly with the client. If you're interested, we'd be happy to represent you throughout the hiring process.
Required: - Availability to work 100% of the time at the Client's site in Palm Beach Gardens, FL (required);
- Experience with ServiceNow.
- Experience with Problem Management (ITIL).
- Experience with Root Cause Analysis (RCA) using 5 Whys methodology.
- Experience with Incident trend analysis and reporting.
- Experience reviewing and validating tickets.
- Experience with IT Operations process improvement.
Responsibilities:- Analyze incident trends and create Problem tickets not automatically generated by ServiceNow (e.g., recurring incidents, proactive analysis).
- Assign Problem tickets and monitor progress.
- Assist assignees with Root Cause Analysis (RCA), including 5 Whys methodology.
- Facilitate identification and implementation of actions for detection, correction, and prevention of future incidents.
- Communicate with Problem ticket assignees to ensure timely completion of tasks.
- Review and validate Problem tickets; oversee approval steps for closure.
- Generate reports and respond to inquiries regarding Problem Management activities.
Why apply?- Gain experience with one of the world's largest solar and wind energy providers, which last year briefly became the most valued U.S. energy company;
- Work with a great team of professionals and learn newest technologies and approaches;
- Enjoy our Client’s wonderful campus with top-notch facilities for work and recreation;
- Benefit from multiple projects extensions;
- Receive support and advice from Vitaver consultants who are already working at our Client’s site;
- Get extra cash by participating in Vitaver Successful Completion Bonus Program;
- Always get paid in full and on time.