About The Role
Banner House is seeking an experienced and highly organized Pro Shop Supervisor to oversee pro shop operations, staff management, retail performance, and member/guest service. This leadership role ensures accurate inventory control, efficient use of Shopify, smooth administrative support, and a welcoming environment for all players and guests. A passion for tennis and strong communication skills is essential.
What You'll Do
Pro Shop Leadership & Staff Management
- Oversee daily operations of the pro shop, including opening and closing procedures.
- Lead, train, schedule, and supervise pro shop staff to maintain consistent, high-quality service.
- Provide coaching, performance feedback, and ongoing support for team development.
- Foster a positive, organized, and professional work environment.
Retail Operations, Inventory & Racquet Services
- Maintain accurate, up-to-date inventory for all merchandise and supplies, both in-store and online.
- Manage Shopify product listings, process online orders, and review sales data for trends.
- Monitor stock levels and coordinate timely replenishment to meet member and guest needs.
- Oversee racquet services, including receiving racquets for stringing, tracking stringing logs, ensuring timely turnaround, and maintaining an organized drop-off/pick-up system.
- Create and maintain attractive and strategic merchandise displays.
- Assist members and guests with purchases, returns, product recommendations, rentals, and general inquiries.
Administrative & Operational Support
- Process member charges and maintain accurate billing and account information.
- Support planning and administrative tasks related to the annual tennis calendar, programs, and special events.
- Handle email communication, document preparation, and general administrative duties.
- Maintain organized records, operational checklists, and pro shop documentation.
Member & Guest Services
- Provide professional, welcoming, and timely assistance to all members and visitors.
- Address and resolve concerns effectively while maintaining club service standards.
- Promote upcoming club programs, social events, and new pro shop offerings.
- Contribute to a positive, community-focused atmosphere within the tennis program.
Qualifications
- Previous experience in retail management; supervisory experience strongly preferred.
- Strong knowledge of tennis equipment, rules, and league formats familiarity is a plus).
- Proficiency with Shopify and point-of-sale systems.
- Excellent leadership, communication, and problem-solving skills.
- Ability to manage inventory and racquet service workflows with accuracy.
- Ability to lift up to 25 pounds.
- Enthusiasm for tennis and dedication to exceptional customer service.