About The Role
The Pro Shop Sales Associate will play a key role in delivering an exceptional shopping experience for members and guests at the Pro Shop at Banner House at T Bar M. This position is responsible for assisting customers with product selection, handling sales transactions, maintaining inventory organization, and ensuring the shop remains clean and inviting. The Sales Associate will provide personalized service, stay informed about the latest tennis and fitness trends, and support the Retail and Pro Shop Manager and Supervisor in achieving sales goals. This role requires strong customer service skills, attention to detail, and a passion for retail and hospitality.
What You'll Do
- Customer Service & Sales: Greet and assist members and guests, providing product recommendations and personalized shopping experiences. Ensure a high level of customer satisfaction through friendly and knowledgeable service.
- Product Knowledge: Stay informed on the latest tennis, pickleball, and fitness equipment and apparel trends to assist customers with their purchasing decisions.
- Point of Sale (POS) Transactions: Process sales efficiently and accurately using the POS system, handle cash and credit card transactions, and provide receipts and necessary documentation.
- Inventory Management: Assist in monitoring stock levels, restocking shelves, and conducting inventory checks to ensure popular products are available.
- Merchandising & Store Presentation: Maintain visually appealing and organized product displays. Ensure the store remains clean, well-stocked, and inviting at all times.
- Event Support: Assist in setting up and managing pro shop promotions and sales events, coordinating with the Retail and Pro Shop Manager to prepare for tournaments and special member events.
- Returns & Exchanges: Handle product returns and exchanges professionally, following club policies to ensure customer satisfaction.
- Team Collaboration: Work closely with the Retail and Pro Shop Manager and other staff to achieve sales targets and create a seamless shopping experience.
- Loss Prevention: Maintain awareness of security procedures and report any discrepancies or suspicious activities to management.
- Other Duties as Assigned: Support the Retail and Pro Shop Manager and Supervisor with any additional tasks that contribute to the smooth operation of the shop.
Qualifications
- 1+ years of experience in retail sales, preferably in a luxury, hospitality, or private club environment.
- Strong knowledge of tennis and fitness equipment and apparel, with a passion for health and wellness.
- Excellent customer service and communication skills, with the ability to engage with members and guests professionally.
- Strong organizational skills with attention to detail and the ability to multitask in a fast-paced environment.
- Proficiency in managing POS systems, inventory tracking, and sales reporting.
- Ability to stay on top of industry trends and source relevant, in-demand products.
- A commitment to maintaining a welcoming and high-quality retail experience.
- Evenings, weekends, and holidays are required.