Billing, Calendar Management, Co-Payments, Insurance, Medical Billing, Medical Office, Medical Records, Medicare, Order Supplies, Patient Assessment, Patient Education, Patient Registration, Radiology, Return on Investment (ROI), Telephone Skills
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RAYUS Radiology is looking for a Front Office Associate to join our team. We are challenging the status quo by shining light on radiology and making it a critical first step in diagnosis and proper treatment. Come join us and shine brighter together.
As a Front Office Associate you will be responsible for providing services to patients and referring professionals by answering phones, scheduling appointments, and greeting and registering patients in a cheerful, professional, and sincere manner.
This is a Temporary PRN position working as needed.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Registration
- Greet and checks-in patients scheduled for imaging services, processes payments and copays as needed.
- Answer phones and handles calls in an efficient and friendly manner.
- Field phone calls appropriately for Center Team Members.
- Act as liaison between imaging technologists and the patients waiting for exams and relays messages regarding scanner status and other Clinic information.
- Maintain organization of the front office lobby area by straightening magazines, organizing coffee supplies, and assisting with general office cleanup.
- Order office supplies as needed.
- Maintain supply of patient information sheets.
- Push patient imaging via electronic interfaces.
- Complete patient appointment confirmation calls and provide preparation instructions to patients.
- Fax, scan reports, billing information, and medical release forms as requested.
Scheduling
- Arrange transportation, interpreters, and hotel accommodations for patients when appropriate.
- Enter and submit patient exam orders.
- Verify patient exam orders match exam schedules.
- Schedule referrals and ensures proper authorizations are obtained.
- Schedule walk-in patients.
- Process requests for image orders and CDs from both the referring physicians and patients.
- Maintain an up-to-date and accurate database of all current and potential referring physicians.
Insurance
- Verify patients insurance coverage.
- Pre-certify all patient exams with the patients insurance company.
- Obtain insurance authorizations.
- Apply knowledge of insurance carriers (example Medicare) and procedures that require waivers to obtain pre-authorization if needed prior to patient appointments.
- Facilitate Release of Information (ROI) requests for patients, referring offices, other medical facilities, attorneys & insurance companies following Company guidelines.
Completes other tasks and projects as assigned.