Privacy Operations Manager

This position is based in our Boston headquarters. We believe in-person collaboration is a competitive advantage. Enterprise employees are typically in-office Monday through Thursday, with Fridays remote.

We are looking for a highly motivated Privacy Operations Manager to support our global privacy program and lead our Privacy Operations team. Reporting to the Senior Privacy and Program Manager, this role will own core Privacy tools (both homegrown and third party) and drive daily operations like data mapping, consumer rights requests, privacy assessments, privacy policy maintenance, and cookies/pixel reviews. As the leader of the Privacy Ops function, you will collaborate with a number of internal teams such as legal, cybersecurity, and marketing technology teams to support incident responses, lead strategic projects, and drive data governance, consent management and other privacy-related initiatives.

This hybrid position will be based in our Boston office. At Wayfair, hybrid for enterprise employees requires a commitment to be in the office Monday through Thursday, with Fridays remote.

What You'll Do

• Manage the operational implementation of relevant privacy requirements in assigned jurisdictions (e.g., US, Canada, EU/UK, China, and India).

• Stay abreast of privacy and AI regulations, standards and industry best practices with support from legal and privacy leadership and communicate and train internal stakeholders.

• Lead, coach and develop a team of Privacy Analysts, establishing priorities and KPIs, supporting professional development and fostering a high-performing operational team.

• Support business initiatives by providing timely and pragmatic operational privacy assessments.

• Maintain core systems of record for privacy programs (data map, data transfers mechanisms, cookie registry, etc.).

• Contribute to the evolution of the privacy program by identifying and defining areas for improvement, conducting gap analyses and putting new procedures in place to mitigate privacy risk across the company.

What You'll Need

Required Qualifications

• 3+ years of experience in operations or product management, including responsibility for managing processes and cross-functional initiatives end-to-end, ideally in a technology or compliance focussed role.
• A strong technical background and understanding of Wayfair’s data infrastructure.
• Experience managing personnel and providing a productive, collaborative and motivating work environment.
• Bachelor’s Degree required.
• Excellent analytical and problem-solving skills.
• Highly effective, business-friendly and persuasive writing and communication skills with the ability to quickly build trust with stakeholders.
• Organized and able to prioritize, multi-task, meet deadlines and maintain flexibility in a fast-paced, ambiguous and changing environment.
• Curiosity and willingness to learn about and embrace new skills and technologies.
• Self-motivated to seek out challenges and tenacious in pursuit of excellent outcomes; willing to roll-up sleeves, pitch-in and tackle problems proactively. 

Additional Qualifications (not Required)

• Knowledge of global privacy laws in particular US state privacy laws and other relevant US regulations, GDPR, PIPEDA and related operational privacy procedures.
• Certification related to Privacy and Data Protection (e.g., CIPP/E, CIPP/US etc.)
• Experience with data mapping software.