General Summary:
We are seeking a Printer Field Technician to join our growing team. This role combines hands-on expertise in printer service and repair with field installation and customer support responsibilities. You will be deployed to customer and retail partner locations across your region to diagnose, repair, install, and maintain wide format printers, stationery printers, dry inkjet mini labs, and simplex printers, dye-sublimation equipment, and related photo center technologies, as well as support infrastructure and equipment installations.
This role is ideal for professionals who excel at troubleshooting under pressure, providing exceptional customer service, and managing field assignments independently while maintaining the highest standards of safety and professionalism. This position is based out of your local area with an expectation of 95% travel. This role will report to the Field Operations Supervisor.
Primary Duties and Responsibilities:
- Diagnose, repair, and maintain wide format printers, stationery printers, dry inkjet mini labs, simplex printers, kiosks, controllers, and sublimation technologies.
- Install, service, and maintain telecommunications and equipment infrastructure at customer locations.
- Ensure job sites operate to both company and customer standards.
- Professionally communicate and interact with store personnel, customers, and internal support teams.
- Troubleshoot and resolve device and equipment issues efficiently under deadlines.
- Manage and direct helper technicians, ensuring adherence to processes and safety standards.
- Maintain accurate service records, documentation, and timely expense reports.
- Travel frequently (regional and national as required) and adapt to scheduling demands, including nights and weekends.
- Uphold company standards for professionalism, safety, and compliance always.