Printer Technician

Responsibilities:

• On site (parks, resorts, and Disney buildings) MPS incident resolution for cast members

• Installation of new / replacement devices

• Preparation and staging of new MPS devices

• Inc. Configuration, physical setup, testing, labelling etc

• Where applicable, wiping of old devices

• Updating and maintaining documentation

• Ticket management -manage all service level tickets that are assigned to individuals. Update and close tickets

• Post Validation Support - Support the appointments that cast members request for remote support after they receive their new hardware. Calls can include any type of help that the cast member may need from configuring their device, installing software etc

• Lift, carry and transport printer equipment

Skills:

• Proven 3-5 years of PC desktop/laptop field deployment work with large scale operations

• Proven 3-5 years of Print Management

• HP experience and certification is a plus

• 3-5 years hands on experience with SCCM, TCP/IP protocols, Active Directory, and Exchange

• 3-5 years hands on experience with Win 7, Win 10 and MAC OS

• Experience with Ticket monitoring systems (Service Now)

• Knowledge and experience of InTune

• Proficient use of Microsoft Office Products (word, excel, PowerPoint)

• Strong customer service skills (in-person and written)

• Effective communication skills (in-person and written)

• Ability to work under minimal supervision

• Ability to work and multitask in a fast-paced and deadline-driven environment

• Detail Oriented

Behaviors:

• Be punctual, it is critical that you start your day at your agreed starting time and subsequently manage your time to arrive on-time to customer appointments
• From the above, ensure you communicate when there is any deviation, both with supervisor and as needed customer
• This role has many attributes, and it is imperative that you are flexible and deliver tasks that are assigned to you - across all EUC responsibilities

Other:

• Have a full, clean driving license
• Have access to a roadworthy vehicle

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