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Printer Support Technician

A+ Consulting

  • Providence, RI
  • 5 days ago

    Highlights

    Major document management company seeks a Printer Support Technician to support maintenance of copier/duplicator/scanner office equipment for the client site. ESSENTIAL FUNCTIONS: Client Relationship Management: Serve as the primary customer contact for equipment support and service Coordinate Move/Add/Change (MAC) process.

    Numbers & Facts

    LocationProvidence, RI

    Description

    Major document management company seeks a Printer Support Technician to support maintenance of copier/duplicator/scanner office equipment for the client site.

    This position will involve traveling to multiple sites in the Providence, RI area to support additional devices.

    ESSENTIAL FUNCTIONS:
    • Client Relationship Management: Serve as the primary customer contact for equipment support and service Coordinate Move/Add/Change (MAC) process
    • Provide on-going end user training on equipment
    • Services Delivery: Basic device cleaning and replacement of operator accessible parts and consumables per equipment specifications. Break-fix activities account for 70% of role responsibilities.
    • Provide IP address support
    • Perform basic equipment problem diagnosis
    • Point of contact for equipment removal and delivery for onsite support
    • Contact service as required (Xerox and 3rd party)
    • Utilize Xerox web-based applications as required to include Service Call Handling
    • Accurate call reporting on Equipment in Xerox designated systems
    • Download and install printer drivers on end-user equipment
    • Perform printer mapping to PC as required
    • Escalate printer network issues to appropriate resource
    • Physical as well as remote device management and control
    • Device Configuration (Enter IP address, scanning templates, User access levels. Scan to File/Email, etc)
    • Monitor/apply current software updates/patches 
    • On site contact for remote solve resolutions requiring technical expertise
    • Perform remote device monitoring and remote solve (Xerox Device Management)

    SKILLS:
    • Lift and move up to 50 pounds
    • Basic Equipment problem solving and diagnosis per training provided
    • Customer problem resolution including escalation as required
    • 1-2 years relevant experience resolving customer and equipment printing issues

    EDUCATION: Minimum High School diploma or equivalent


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