Description

DEX Imaging – Field Service Technician – Office Technology

Ready to Fix, Tinker, and Save the Day—One Copier at a Time?

At DEX Imaging, we're not just in the business of copiers and printers—we're in the business of making office life smoother, faster, and a whole lot less frustrating.

We're looking for a Field Service Technician who is part problem-solver, part tech expert, and an all-around customer service hero. If you enjoy working with your hands, troubleshooting mechanical and technical issues, and helping customers get back up and running, we want to meet you.

Experience servicing office technology equipment from manufacturers such as Xerox, Toshiba, Lexmark, Sharp, Epson, Ricoh, Canon, Konica Minolta, HP, Kyocera, Brother, RISO, Fujifilm, OKI, or other copier and printer manufacturers is highly valued.

We recognize that experienced office equipment technicians bring valuable skills regardless of the manufacturers they've supported.

We also understand that great technicians come from different industries. Whether you have copier experience or come from automotive repair, appliance repair, cable installation, HVAC, electronics, IT, or another mechanical or technical background, we're open to training the right person with strong troubleshooting skills and a willingness to learn.

What You'll Do

• Diagnose, troubleshoot, and repair office technology equipment, including copiers, printers, multifunction printers (MFPs), and multifunction devices (MFDs).

• Perform preventive maintenance and complete routine service calls.

• Install, configure, and test equipment at customer locations.

• Troubleshoot mechanical, electrical, electronic, software, and basic network connectivity issues.

• Provide excellent customer service and technical support during onsite visits.

• Maintain accurate service records and communicate repair updates clearly.

• Manage assigned territory and service schedule efficiently.

• Work independently while remaining connected to a supportive service team.

• Continue developing your knowledge of office technology, equipment, and manufacturer-specific service procedures.

What We're Looking For

• Strong mechanical aptitude and troubleshooting ability.

• Customer service and communication skills.

• Ability to work independently and manage time effectively.

• Basic computer, networking, and electronic troubleshooting knowledge.

• Positive attitude and willingness to learn new equipment and technology.

• Valid driver's license and ability to meet applicable driving requirements.

Previous experience servicing copiers, printers, multifunction devices, or other office imaging equipment is preferred but not required.

Manufacturer training, certifications, or hands-on field service experience with any of the following brands is particularly valuable:

• Xerox

• Toshiba

• Lexmark

• Sharp

• Epson

• Ricoh

• Canon

• Konica Minolta

• HP (Hewlett-Packard)

• Kyocera

• Brother

• RISO

• Fujifilm / Fuji Xerox

• OKI / OKI Data

Experience with other office technology manufacturers, including legacy equipment brands, is also welcome.

Candidates with transferable technical skills from other industries are strongly encouraged to apply.

Bonus Points for Experience In

Office Technology & Field Service

• Copier, printer, or multifunction printer repair and maintenance.

• Digital imaging systems, production printing, or managed print services.

• Field service work supporting commercial office equipment.

• Troubleshooting paper handling, print quality, fuser, imaging, and mechanical issues.

• Diagnosing electronic components, control boards, sensors, and other equipment systems.

• Printer networking, connectivity, and device configuration.

• Manufacturer-specific technical training or certifications.

• Experience as a Copier Technician, Printer Technician, Office Equipment Technician, Imaging Technician, Field Service Engineer, or Field Service Technician.

Transferable Technical Experience

• Automotive technician or mechanic work.

• Appliance repair and service.

• Cable, internet, or satellite installation.

• HVAC maintenance and repair.

• Electrical, electronics, or electromechanical troubleshooting.

• IT support, computer repair, or networking.

• Industrial equipment maintenance.

• Military technical or mechanical experience.

We value problem-solving ability, mechanical aptitude, customer service, and a willingness to learn just as much as experience with a specific manufacturer.

Why Join DEX?

At DEX Imaging, we invest in our people and promote from within. You'll join a fast-paced environment where no two days are the same and where your mechanical, technical, and customer service skills can develop into a long-term career.

Whether you've spent years servicing Xerox, Ricoh, Toshiba, Canon, Konica Minolta, Sharp, or another manufacturer's equipment—or you're looking to transition your mechanical skills into a new industry—DEX Imaging offers opportunities to continue learning and growing.

We Offer

• Competitive pay plus incentives.

• Comprehensive benefits package.

• Paid training and ongoing professional development.

• Mileage reimbursement and travel compensation in accordance with company policy.

• Career advancement opportunities.

• Supportive team culture.

• Company-provided tools and technology.

Who We Are

DEX Imaging is one of the nation's leading independent providers of office technology solutions, document management, and managed print services.

We help businesses operate more efficiently through industry-leading technology, service, and support.

Apply Today

Whether you're an experienced copier or printer technician, an office equipment field service professional, or a skilled problem-solver looking to bring your abilities into a growing industry, we encourage you to apply.

If you enjoy solving problems, working independently, helping customers, and expanding your technical skills, we'd love to hear from you.

Join DEX Imaging and take the next step in your technical career.

Disclaimer

The preceding job description is intended to describe the general nature of the work performed, the level of knowledge and skills typically required, and the usual working conditions of this position. It is not intended to be an exhaustive list of all responsibilities, duties, or skills required.

Responsibilities may change based on business needs. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.

DEX Imaging is an Equal Opportunity Employer.