Print Service Suppot Technician - Fully REMOTE

Required/Desired Skills Skill Required /Desired Amount of Experience Microsoft 365 Required 5 Years Strong communication and interpersonal skills and detail oriented Required 5 Years Strong analytical and troubleshooting skills Required 5 Years Ability to prioritize tasks and manage time effectively in a fast-paced environment. This mid-level role is responsible for providing technical assistance and support to end-users, resolving issues related to print services, and ensuring optimal IT service delivery.

VITA Print Service Support Technician - Phone and In Person IVs required!

Initially the role will require 4 days per week ON SITE to complete training with the opportunity to become REMOTE 5 days per week once training is successfully completed.

Pls note: The mgr will conduct an initial PHONE (or Web) interview but they will also require a follow up IN PERSON interview for those they are interested in pursuing before making a final decision. If selected, does your candidate agree to this arrangement?

ABOUT THE ROLE

We are seeking a skilled and customer-focused Support Technicianto join our IT team. This mid-level role is responsible for providing technical assistance and support to end-users, resolving issues related to print services, and ensuring optimal IT service delivery.

The ideal candidate will have a strong understanding of IT systems, excellent problem-solving skills, detailed oriented, and a commitment to delivering high-quality customer service and support.

The role will be supporting the VITA Print Service offering. Previous experience and knowledge of printers is a nice to have. Ideal candidate will have help desk ticket handling experience as well as Print environment Knowledge.Required/Desired Skills

Skill	Required /Desired	Amount	of Experience
Microsoft 365	Required	5	Years
Strong communication and interpersonal skills and detail oriented	Required	5	Years
Strong analytical and troubleshooting skills	Required	5	Years
Ability to prioritize tasks and manage time effectively in a fast-paced environment.	Required	5	Years
Experience Utilizing ticketing systems (e.g., ServiceNow, Jira, or equivalent) to track and document support requests.	Required	5	Years
Commitment to delivering high quality end user support and customer service	Required	5	Years
Experience in a help desk or technical support role.	Required	5	Years
Knowledge of IT systems	Required	5	Years
Knowledge of print services environment	Desired	2	Years

Questions

No.	Question
Question1	Commonwealth of Virginia security policies prohibit the use of offshore IT contractors. Do you attest to the fact that your candidate will physically reside within the US for the duration of the assignment?
Question2	Please list candidate's email address.
Question3	In what city and state does your candidate permanently reside? Local Richmond candidates preferred bc of on site requirements.
Question4	Initially the role will require 4 days per week ON SITE to complete training with the opportunity to become REMOTE 5 days per week once training is successfully completed. If selected, does your candidate agree to this arrangement?
Question5	The mgr will conduct an initial web interview but they will also require a follow up IN PERSON interview before making a final decision. If selected, does your candidate agree to this arrangement?
Question6	If offer is accepted VITA runs a separate finger print check. Pls make sure your candidate does not have any major infractions on their criminal check that may prevent them form moving forward after an offer is accepted.