Print Service Support Technician
Location: Richmond, VA (Hybrid)
Duration: 6 Months
Seeking for a Print Service Support Technician to Support customer-focused Support Technician. This mid-level role involves providing technical assistance and support to end-users, resolving print service issues, and ensuring optimal IT service delivery. We are looking for someone with a strong understanding of IT systems, excellent problem-solving skills, and a commitment to high-quality customer service.
Must-Have Skills and Experience:
- 5 years of experience with Microsoft 365
- 5 years of strong communication and interpersonal skills, detail-oriented
- 5 years of strong analytical and troubleshooting skills
- 5 years of ability to prioritize tasks and manage time effectively in a fast-paced environment
- 5 years of experience utilizing ticketing systems (e.g., ServiceNow, Jira, or equivalent) to track and document support requests
- 5 years of commitment to delivering high-quality end-user support and customer service
- 5 years of experience in a help desk or technical support role
- 5 years of knowledge of IT systems
- 2 years of knowledge of print services environment (desired)