Print Service Support Technician

This mid-level role is responsible for providing technical assistance and support to end-users, resolving issues related to print services, and ensuring optimal IT service delivery. The ideal candidate will have a strong understanding of IT systems, excellent problem-solving skills, detailed oriented, and a commitment to delivering high-quality customer service and support.

Job Title: Print Service Support Technician
Job Duration: 6 Months
Job Location: Richmond VA 23225
Note: Initially the role will require 4 days per week ON SITE to complete training with the opportunity to become REMOTE 5 days per week once training is successfully completed.

Job Summary:

• We are seeking a skilled and customer-focused Support Technician to join our IT team.
• This mid-level role is responsible for providing technical assistance and support to end-users, resolving issues related to print services, and ensuring optimal IT service delivery.
  The ideal candidate will have a strong understanding of IT systems, excellent problem-solving skills, detailed oriented, and a commitment to delivering high-quality customer service and support.
  The role will be supporting the Print Service offering.
• Previous experience and knowledge of printers is nice to have.
• Ideal candidate will have help-desk ticket handling experience as well as Print environment Knowledge.

Skills Matrix:

• Microsoft 365 Required 5 Years
• Strong communication and interpersonal skills and detail oriented Required 5 Years
• Strong analytical and troubleshooting skills Required 5 Years
• Ability to prioritize tasks and manage time effectively in a fast-paced environment. Required 5 Years
• Experience Utilizing ticketing systems (e.g., ServiceNow, Jira, or equivalent) to track and document support requests. Required 5 Years
• Commitment to delivering high-quality end user support and customer service Required 5 Years
• Experience in a help desk or technical support role. Required 5 Years
• Knowledge of IT systems Required 5 Years
• Knowledge of print services environment Desired 2 Years