Essential Job Responsibilities:
- Load cut sheet (reams) of paper and/or pre-printed forms into printing equipment.
- Operate multiple printers concurrently, ensuring adherence to customer specifications.
- Conduct print tests regularly to verify accuracy and quality.
- Perform frequent quality checks during the printing process to maintain consistency and precision.
- Complete assigned work using documented processes to ensure customer satisfaction.
- Notify supervisor promptly of equipment failures or operational issues.
- Troubleshoot and resolve material jams and other obstacles promptly to minimize downtime.
- Complete all job tracking paperwork and/or input work data into systems accurately.
- Recommend process improvements and implement them under the supervisor''s discretion.
- Follow security and privacy policies, standards, and guidelines to protect company and customer information.
- Maintain inventory of printing supplies to ensure uninterrupted operations.
- Perform additional duties as required to support departmental objectives.
Qualifications:
- High school diploma or equivalent.
- Proficiency in reading, writing, and speaking English.
- Previous experience in print operations is required.
Key Operational Responsibilities
- Responsible for the end-to-end management of check processing:
- Log Management: Creating a new daily log each day to track all counts and distribution, including recording.
- Printing Operations:
- Processing and printing checks and letters at the scheduled times, which may be reasonably changed from time to time.
- Ensuring all files in the queue are processed and distributed by the close of business the same day.
- Securing the dedicated check printer and blank forms in a locked location.
- If any hardware in the department goes down or related issues, the operator is responsible for placing a service call and logging the information. If any hardware in the department goes down or related issues, the operator is responsible for placing a service call and logging the information.
- InfoPrint-Retain print queue should be cleared, shared workstation locked and printers turned off nightly. InfoPrint-Retain print queue should be cleared, shared workstation locked and printers turned off nightly.
- Sorting and Distribution:
- Separating and preparing checks & letters based on Mail Method instructions (e.g., Regular Mail, Special Delivery, etc.).
- Escalating unknown or bad addresses to the correct business owner: Crawford & Company or Broadspire personnel.
- Quality Control (QC) Process:
- First QC: Matching printed email counts with physical checks & letters (trailer page), verifying workstation signature signoff.
- Second/Third QC: Performing additional independent reviews to confirm the initial QC and ensure total check & letter counts match to the mail method trailer page.
- Handling Deficiencies: Identifying checks and letters with missing signatures for reprinting, and immediate shredding after recording the occurrence.
The pay range for this position starts at $21.00/hr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. Bonus opportunities may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered