Principal User Researcher, Senior Talent & Transformation: Design

Placing the right leader in the right role at the right time is among the highest-leverage actions Amazon can take to accelerate innovation and growth. This role builds the research function that makes it possible.

Amazon"s senior leaders have outsized organizational impact. Their role in accelerating innovation and growth is more critical than ever, which demands enterprise mechanisms designed to ensure this community has the support to deliver results at scale. The Senior Talent & Transformation (STT) team was created to do exactly that, building the infrastructure Amazon"s senior leadership community needs for its next phase of growth.

As Principal Researcher, you will establish the cross-org Voice of the Customer function responsible for making this community"s needs, barriers, and unmet expectations visible to the organization. Your "customer" is Amazon"s global SVP, VP, and Director population. You will design the listening architecture that captures what these leaders experience. You will translate those insights into organizational strategy. You will ensure that every transformation initiative is grounded in evidence rather than assumption.

A day in the life

• Leads user research that influences end-to-end user experience and impacts the long-term strategy
• Advocates for inclusive and diverse products that serve all types of customers
• Brings clarity to complexity, probes assumptions, illuminates pitfalls, and fosters shared understanding of customer needs
• Communicates pragmatically, balancing business and customer needs, and asking the hard questions
• Helps the organization move quickly, experiment and learn. Shows high judgment in driving executive-level escalations, and leads with grit and optimism

About the team

STT drives Amazon"s most strategic senior talent and transformation initiatives. The team is composed of specialized groups focused on executive development, organizational transformation, workforce planning, and science. Our work directly impacts Amazon"s senior leadership and shapes how the company evolves in the age of AI.