Principal Technical Support Engineer

Skip to main content

Toggle Search Panel

Toggle Main Site Navigation

• Platform

• Explore Pega Platform Explore Pega Platform

• Pega Platform Overview

• Data & Integrations

• Security & Compliance

• Cloud

• Keeping current with Pega

• Latest release: Pega Infinity ''26

• Capabilities Capabilities

• Workflow Automation

• AI Agents

• Gen AI

• Predictive AI

• All capabilities

• Demos & Trials Demos & Trials

• Product Demo Videos

• Pega Blueprint

• Pega Customer Engagement Blueprint

• Platform Trial

• Pega Blueprint

Go from idea to app in a flash

• Solutions

• Use Cases Use Cases

• Personalize engagement

• Automate customer service

• Streamline operations

• Transform legacy systems

• Solution Finder

• Pega CRM Products Pega CRM Products

• Customer Decision Hub

• Customer Service

• Sales Automation

• All products

• Industries Industries

• Financial Services

• Insurance

• Healthcare & Life Sciences

• Communications Service Providers

• Government

• Manufacturing & High-Tech

• Automotive

• See all industries

• View all

• Customers

• Customers By Industry Customers By Industry

• Financial Services

• Insurance

• Healthcare & Life Sciences

• Communications Service Providers

• Government

• Manufacturing & High-Tech

• View all customer success stories

• Customers by Solution Customers by Solution

• Customer Engagement

• Customer Service

• Intelligent Automation

• View all customer success stories

• Case Study

Blueprint drives Deutsche Telekom's CX leap

• Learn

• How Pega is Different How Pega is Different

• Business Architecture Business Architecture

• Case Management

• Enterprise Scale

• Real-Time AI

• Software Reuse

• See what sets us apart

• Tech Knowledge Tech Knowledge

• Autonomous Enterprise

• AI Innovation

• Workflow Automation

• Enterprise AI

• Next Best Action

• Low Code

• View all

• Get Started with Pega Get Started with Pega

• Pega Blueprint

• Platform Trial

• Pega Academy

• Market Leadership Market Leadership

• Gartner Reports Gartner Reports

• Business Orchestration and Automation

• Forrester Reports Forrester Reports

• Real-time Decisions and AI

• Total Economic Impact study

• See all analyst reports

• Services & Partners

• Partners Partners

• Overview

• Find a Partner

• Pega Marketplace

• Partner Portal

• Pega Launchpad

• Consulting Consulting

• Centers of Excellence

• Consulting Overview

• Pega Catalyst

• Training & Certifications Training & Certifications

• Authorized Training Partners

• Pega Academy Pega Academy

• Certifications

• Learning Library

• Pega GenAI Socrates

• University Academic Program

• Support & Community Support & Community

• Community Community

• Knowledgebase

• Pega Forums

• View all

• Events

• In-Person Events In-Person Events

• PEGAInnovate 2026

• PegaWorld 2027

• View all events

• Featured Webinars Featured Webinars

• On-Demand On-Demand

• Chaos Conductors: Turning Market Disruption into Your Competitive Symphony

• Breaking the campaign calendar

• From automation to autonomy

• Building AI-amplified marketing resilience for tomorrow

• Transforming Customer Engagement into Measurable Business Impact

• Revolutionizing Business Orchestration with Agentic AI

• View all webinars

• June 13-15, 2027 | Las Vegas

PegaWorld

Learn more

• About

• About Us About Us

• Company

• Leadership

• Investors

• Impact at Pega

• News News

• Press Releases

• Media Coverage

• Awards

• Analyst Reports

• Blog

• Careers Careers

• Careers at Pega Careers at Pega

• Current Openings

• Culture & Benefits

• Pega Sites

• Pega.com

Explore solutions, events, and customers

Partners

Discover program benefits and enablement resources

PegaWorld

Register for our flagship event

My Pega

Manage your organization''s relationship with Pega

Community

Drive success with centralized content and resources

Forums

Ask questions and share knowledge with peers

Documentation

Find product guides and reference docs

Academy

Complete missions, earn badges, and stay current

Careers

Pega Support

• Log in

• Log in or sign up to set up user profile.

• Notifications

• Log in or sign up to set up personalized notifications.

• Language

• English

• Français

• Deutsch

• Italiano

• Português

• Español

• " link-lang="none"> Set your preferred language

• Hello User User settings

• Hello

User

• My Pega
• My Profile
• My Notifications
• Not Name? Click here

Build a Blueprint

We''d prefer it if you saw us at our best.

Pega.com is not optimized for Internet Explorer. For the optimal experience, please use:

• Google Chrome
• Mozilla Firefox
• Microsoft Edge

Close Deprecation Notice Close Deprecation Notice

Search All Jobs

Principal Technical Support Engineer

Job Category: Client Support

Location: US - Massachusetts - Waltham

• Apply now
• Share Share via Facebook Share via X Share via LinkedIn Share via Email Copy share link Copying...

Copied!

Meet Our Team:

We are the face of Pega. Our aim is to provide world class technical support and advice on the use of Pegasystems' Products and Applications. We make it easy, pleasant, and rewarding for our customers to work with us. You will be working along with best colleagues and customers across the globe.

Due to occasional work with FedRamp; US Citizenship is required.

Picture Yourself at Pega:

Pega is changing the way the world builds software. In this role you will - The Principal Technical Solutions Engineer (PTSE) is the person the experts go for help. PTSEs work directly with Pegasystems' staff, partners, and customers as they develop, test, deploy, and manage BPM (Business Process Management) and BRE (Business Rules Engine) applications through the entire product lifecycle.

What You''ll Do at Pega:

You will contribute their technical expertise and Pegasystems product knowledge in resolving complex technology challenges to help customers in meeting their business needs.

Who You Are:

• Strong analytical and problem-solving skills.
• Bachelors or Master's degree in Computer Science and Engineering, or equivalent
• Ability to identify, propose and implement solutions and ability to work in a flexible, team environment
• Aptitude for quickly understanding complex technical issues, understand customer end-to-end deployments, products and underlying architecture
• Advanced teamwork skills with the ability to collaborate and negotiate with other groups and manage conflict
• Proven ability to interact directly with customers at all levels
• Demonstrated customer-facing skills including expectation management, communication skills, information management
• Demonstrated effective oral and written communication skills, including poise in pressure situations
• Good to have: Experience working with J2EE Application Servers (preferably Websphere, Weblogic and Tomcat) and/or relational databases (preferably Oracle, DB2 and UDB)
• Troubleshooting and debugging experience

What You''ve Accomplished:

• 5+ years of experience in a technical support role involving Java, J2EE expertise and databases programming experience.
• 4+ years with enterprise support with the demonstrated ability to successfully interact in technical discussions
• 2+ years of experience as a J2EE servers administrator and J2EE server software products support with exposure to database concepts and administration
• Experience with PEGA is a plus

Pega Offers You:

• Gartner Analyst acclaimed technology leadership across our categories of products
• Continuous learning and development opportunities
• An innovative, inclusive, agile, flexible, and fun work environment
• Competitive global benefits program inclusive of pay + bonus incentive, employee equity in the company #LI-KH2

Additional Information

Base salary range for this role is 100,800 - 153,500 USD annually. This role may also be eligible for annual bonus OR commission, as well as benefits and other incentives.

The final compensation will be determined during the offer process based on the candidate''s education, experience, skills, and qualifications, as well as market conditions and may vary from the posted range. We will share an information on benefits, bonus/commission, and other pay components for this role at the relevant recruitment stage.

Job ID: 24014

AI in Action - Responsible Use of AI in Recruitment

Pega embraces the responsible use of artificial intelligence (AI) to improve efficiency, consistency, and fairness across our business. We encourage thoughtful and ethical adoption of AI technologies that support people-not replace them. We may use AI‑enabled tools in our recruitment process. These tools are designed to assist us by providing insights and operational support.

All hiring decisions are made based on human review and judgment. You may have the right to request human review, provide additional information, or raise questions about how such tools are used.

Culture

At Pegasystems, we foster an environment where people feel valued and empowered to contribute their best. With global clients across industries and regions, we know our success depends on the unique perspectives, experiences, and talents of our people. Ours is a workplace where everyone can grow, collaborate, and deliver meaningful outcomes.

We encourage candidates from all backgrounds and experiences and focus on the core competencies and mindset needed to thrive in a role.

As an Equal Opportunity employer, Pegasystems will not discriminate in its employment practices due to an applicant''s race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran or disability status, or any other category protected by law.

This same mindset shapes how we work, encouraging curiosity, continuous learning, and smarter ways of working with AI. At Pegasystems, we believe the best ideas come from curious people who embrace change, learn continuously, and use AI to work smarter and move faster. Guided by our values, we bring a growth mindset to every challenge and create lasting impact together.

Export Compliance

For positions requiring access to technical data subject to export control regulations such as this, Pegasystems may need to obtain export license approval from the U.S. Government and EU Authorities for certain individuals.

Accommodations

If you require reasonable accommodations under the Americans with Disabilities Act (US only) or comparable regional regulations in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please contact us here or contact (US only) 1-888-PEGA-NOW and/or 225 Wyman Street Waltham, MA 02451 ATTN: Benefits.

Labor Condition Applications

Pegasystems Limited UK Gender Pay Gap Statement

EEO/AA Policy Statement

Your Employee Rights Under the Family and Medical Leave Act

E-Verify Notice

Employee Polygraph Protection Act Rights

Privacy Notices

U.S. Biometric Privacy Notice

California (CCPA)

EU, UK, Switzerland (GDPR)

ANZ, Singapore, Hong Kong & Japan

Brazil (LGDP)

Ready to build a Blueprint?

Choose the reinvention engine for your needs.

For workflows & app design

Reimagine your processes and turn any workflow into a build-ready application with confidence.

Pega Blueprint

For marketing & CX strategy design

Visualize customer journeys and engagement strategies across all touchpoints and activate them.

Pega Customer Engagement Blueprint

Share this page Share via Facebook Share via X Share via LinkedIn Share via Email Copy share link Copying...

Copied!

About Pega

Pega delivers the platform to reimagine, run, and evolve the processes and decisions an enterprise can''t afford to get wrong. We combine AI with proven architecture to keep mission-critical operations governed, scalable, and continuously adaptable. Since 1983, the world''s largest organizations have trusted Pega to turn transformation ambition into durable results.

Join the conversation

Join the conversation

• Linkedin
• X (Twitter)
• Instagram
• Youtube

Company

Company

• About Pega
• Office Locations
• Careers
• Contact Us
• US: 1-888-PEGA-NOW
• AU: 1800 763 425

Pega Sites

Pega Sites

• Community
• Pega Forums
• Pega Academy Training
• Product Design
• Partners
• PegaWorld Conference
• Blog
• MyPega

Resources

Resources

• Analyst Reports
• Demo Videos
• Pega Platform Trial
• Partners & Consulting Services
• Trust Center
• Tech Knowledge

Languages

Languages

• English
• Français
• Deutsch
• Italiano
• Português
• Español

Legal

Legal

• Terms of Use
• Accessibility
• Trademarks
• Privacy
• Your Privacy Choices

2026 Pegasystems Inc. Open in new window