Principal Technical Support Engineer - Oase

As a Support Engineer, you will be an essential technical resource for customers, Original Equipment Manufacturers (OEMs), and Value-Added Resellers (VARs), assisting with the installation, recommended maintenance, and use of Oracle products. This role requires a good understanding of Oracle products and platforms, with a focus on learning and developing expertise in these areas.

Required Skills:

Technical Skills:

• 10-12+ years of experience with Linux Operating Systems, including scripting and troubleshooting.
• Good knowledge of Database/SQL.
• Advanced knowledge with Oracle products such as OBIEE, OAS, OBIA, FDI and OAC.
• Understanding of WebLogic Server Security Configuration (LDAP, users, and groups) is desirable.
• Exposure to Oracle Database/Essbase and SSO/SSL/LDAP is an advantage.

Customer Management:

• Ability to identify customer problems patiently and assist in providing timely technical solutions.
• Possess Strong verbal and written communication skills.
• Possess Strong attention to detail to ensure accuracy, timely issue resolution, and a positive customer experience.
• Commitment to learning and growing within a demanding customer environment.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• A passion for technology and a strong desire to build a career in Product technical support.

Product and Technology:

• Fix and resolve simple to highly sophisticated technical issues related to OBIEE, OAS, OBIA, FDI and OAC.

Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.

True innovation starts when everyone is empowered to contribute. That's why we're committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling 1-888-404-2494 in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.