Seeking a Technical Support Engineer to work in this fast-paced technology environment with world-class engineers and customers on cutting-edge technologies. Work on-site at a customer in Miami.
Primary responsibility is to ensure that the customer always has access to the critical data to support their business objectives. A very broad knowledge and a love for learning is required for this position from server and OS support, through multi-tiered application understanding, voice/video, VMware, Cloud, security and big data.
Responsibilities
- Work with customers to troubleshoot and resolve complex network and product issues
- Interface with our world-class support, development and SQA teams to identify and to resolve product issues
- Utilizing Companies Knowledge Management database, research & develop technical tips and solutions
- Advise customer on network management best practices using company product suite
Experience
- Bachelor’s Degree in Computer Science/Network Security related field or equivalent discipline
- 7+ years in network management supporting external enterprise customers
- 2+ years in high touch or managed customer support environment
- Proven expertise in customer relationship and management
- Experience in enterprise or service provider network management environments preferred
- Experience working onsite at customer locations and cooperatively with HQ teams
- Demonstrated ability to identify and resolve complex network and systems issues
- Cisco Certification (CCNA minimum, CCNP preferred)
- Linux Certification (RHCSA or equivalent)
- Knowledge of Windows and Linux operating system environments
- Demonstrated ability to write clear technical documentation and contribute to internal knowledge bases
- Strong attention to detail and the ability to manage multiple tasks simultaneously.
- Ability to travel up to 25%
- Project Management Certification (PMP) is preferred
- VMware Certification is a preferred
- Dell DOSD (Onsite Server Hardware Support) Certification is preferred
Gretchen Sheppard ~ US HealthCare Careers ~ 408-686-9450 ~ gretchen@ushealthcarecareers.biz